Ann Fish

ac5x4d@r.postjobfree.com

469-***-****

*** ********* ***. ***. *

Richardson, TX 75080

Career Summary

Detail-oriented data entry operator with 10+ years of customer service. Adept at speedily rectifying client issues and preventing errors with thorough reviewing. Expert cash-handling, customer service skills, and strong analytic abilities and quick thinking. Data entry skills include 10-key by touch, 50-60 wpm, 11000 kph alpha-numeric, and 14000 kph numeric, Microsoft Office Suites.

Employment History

Customer Service Representative Telvista Inc. (MetroPCS)) February 2018- Current

*Answering incoming calls regarding customers' inquires, including acct. due date, due amount, bill recycle date, rate plan change, promotions and etc.

*Take payments on customers accounts, make adjustments, and apply credits.

*Troubleshoot services or devices when issues when needed.

*Port numbers from other service providers to MetroPCS or Port numbers from MetroPCS to other service providers.

Reservation Agent (Virgin America Airline) September 2014 – February 2018

Take incoming calls

Reroute calls to appropriate departments.

Cancel or reschedule flights using Sabre software.

Make new flight reservations.

Que canceled points booking flights to appropriate departments.

Xerox Business Service, Plano, TX 10/2013-6/2014

Mail Processor

Open daily incoming mails.

Sort into categories

Bundle and batch them.

Ready them to be scanned.

First Data Corp, Dallas, TX 04/2010 –09/2012

Data Entry Operator

Processed checks from clients into Wausau 3.0 and 4.0 system, using various platforms

Compared data with source documents, or re-enter in verification format to detect errors

Ensured payment amount matched check stub as well as account holder information

JPMorgan Chase Bank, Fort Worth, TX 07/1999 –10/2008

Data Entry Operator / Mail Processor / ATM Monitor

Efficiently Sorted and processed daily incoming mail

Scanned client’s checks in C3600 Vicor system Scanner, accurately inputting check amounts

Compared data with source documents, detecting and rectifying errors

Ensured accuracy with payment posted to the right client, matching checks with check stubs

Monitored tri-counties for any maintenance requirement, dispatching technicians, and armored trucks for the deposits when necessary.

Alliance Data Systems, Garland, TX 1997-1998

Customer Service Representative

Answering of customers’ inquires

Follow-up on recent inquires

Data input

Big K / K-Mart, Garland, TX 1998-1999

Front end Supervisor

Daily supervision of cashier operations

Cash transactions

Customer problem solving

Skills

Thorough knowledge of general office procedures

Strong analytical and problem solving abilities with attention to details

Thorough understanding Windows Office working environment

10-key by touch: 14000 numeric kph, alpha-numeric 11000 kph.

Education

Lewis and Clark High School; Spokane, WA; Graduated 5/1985

Associate Arts; Eastfield Community College; Mesquite, TX; Graduated 12/2012

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