Customer Service Data Entry
Resume:
Ann Fish
************@*****.***
Richardson, TX 75080
Career Summary
Detail-oriented data entry operator with 10+ years of customer service. Adept at speedily rectifying client issues and preventing errors with thorough reviewing. Expert cash-handling, customer service skills, and strong analytic abilities and quick thinking. Data entry skills include 10-key by touch, 50-60 wpm, 11000 kph alpha-numeric, and 14000 kph numeric, Microsoft Office Suites.
Employment History
Customer Service Representative Telvista Inc. (MetroPCS)) February 2018- Current
*Answering incoming calls regarding customers' inquires, including acct. due date, due amount, bill recycle date, rate plan change, promotions and etc.
*Take payments on customers accounts, make adjustments, and apply credits.
*Troubleshoot services or devices when issues when needed.
*Port numbers from other service providers to MetroPCS or Port numbers from MetroPCS to other service providers.
Reservation Agent (Virgin America Airline) September 2014 – February 2018
Take incoming calls
Reroute calls to appropriate departments.
Cancel or reschedule flights using Sabre software.
Make new flight reservations.
Que canceled points booking flights to appropriate departments.
Xerox Business Service, Plano, TX 10/2013-6/2014
Mail Processor
Open daily incoming mails.
Sort into categories
Bundle and batch them.
Ready them to be scanned.
First Data Corp, Dallas, TX 04/2010 –09/2012
Data Entry Operator
Processed checks from clients into Wausau 3.0 and 4.0 system, using various platforms
Compared data with source documents, or re-enter in verification format to detect errors
Ensured payment amount matched check stub as well as account holder information
JPMorgan Chase Bank, Fort Worth, TX 07/1999 –10/2008
Data Entry Operator / Mail Processor / ATM Monitor
Efficiently Sorted and processed daily incoming mail
Scanned client’s checks in C3600 Vicor system Scanner, accurately inputting check amounts
Compared data with source documents, detecting and rectifying errors
Ensured accuracy with payment posted to the right client, matching checks with check stubs
Monitored tri-counties for any maintenance requirement, dispatching technicians, and armored trucks for the deposits when necessary.
Alliance Data Systems, Garland, TX 1997-1998
Customer Service Representative
Answering of customers’ inquires
Follow-up on recent inquires
Data input
Big K / K-Mart, Garland, TX 1998-1999
Front end Supervisor
Daily supervision of cashier operations
Cash transactions
Customer problem solving
Skills
Thorough knowledge of general office procedures
Strong analytical and problem solving abilities with attention to details
Thorough understanding Windows Office working environment
10-key by touch: 14000 numeric kph, alpha-numeric 11000 kph.
Education
Lewis and Clark High School; Spokane, WA; Graduated 5/1985
Associate Arts; Eastfield Community College; Mesquite, TX; Graduated 12/2012
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