Engineering Technical Support
Resume:
Kevin S Russell
Dale, TX. *****
*************@*****.***
IT Professional
Experienced and highly skilled with an extensive background in all phases of server development and test. Specializing in Hands-on validation, systems integration, test, manufacturing support, defect tracking, and failure analysis. Delivering hands-on engineering technical support to design, test, and manufacturing teams as well as interfacing with outside vendors to provide “s ystem under development” platform support.
With over 10 years experience in Systems Integration and Test for High-End Server Development at IBM I feel I am an excellent candidate for available positions in hardware bringup, validation, and functional test.
International Business Machines: 1 1400 Burnet Rd. Austin, TX (OCT 1998-MARCH 2010) Provided (Hands-on) Systems Expert Engineering support to local and remote Development, Test, and Manufacturing teams for Enterprise Server Products.
● Design Review
● System Bring-up
● Technical Documentation (System build, Installation Procedures, Upgrades, Retain Tips, Defects, Design Specifications, Maintenance Manuals, Test Plans, etc.)
● Prototype Build and Test
● Manage and Lead Hardware/Firmware Integration Test
● System troubleshooting: Fault isolation, failure analysis
● Defect (Trouble ticket) screening, problem reproduction,debug, and fix validation
● Communicate Procedures, Features, and Fixes to Test Groups
● Create and Maintain Web Deliverables for System Device Drivers, Firmware, Installation procedures, Retain Tips
● Proof of Concept one-off configurations
● Provide Engineering Services to outside companies/vendors for Evaluation, Analysis, and Compatibility of Proprietary, Prototype, and Emerging Technologies.
● Provide Engineering Support for Development Systems undergoing Classical and Regulatory testing.
● Provide “System Under Development” Engineering Point of Contact Services for Chipset/ASIC component vendors
● Train, Supervise, and Lead college interns and new-hires in System Build, Fault Isolation, Integration Testing, Defect Reproduction and Documentation.
● Interview and screen potential new-hires for knowledge and skills verification Project History:
● IBM Netfinity 8500R
● IBM xSeries 360
● IBM xSeries RXE-100 Expansion Chassis
● IBM xSeries 365
● IBM xSeries 450
● IBM xSeries 455
● IBM eServer xSeries 260
● IBM System X3655
● IBM System X3755
● IBM System X3455
● IBM XIV Nextra Gen 1, Gen 2, Gen 2.5
SKILLS
● Highly experienced with modern computer architectures
● Highly experienced and competent in all areas of Functional, Integration, and System Testing
● Highly experienced in standard hardware interconnect technologies
● Highly experienced with UNIX/Linux and Windows operating systems
● Highly experienced with standard networking hardware and protocols
● Highly experienced with analog and digital test equipment including: function/signal generators, oscilloscopes, thermal probes, logic analyzers, bus/protocol analyzers, etc.
● Solid understanding of engineering fundamentals
● Able to collaborate and work across local and remote engineering and test teams
● Quickly come up to speed in complex environments
● Self-motivated and ambitious
● Strong problem solving skills
● Strong verbal and written communication skills
US Navy Veteran(1991-1995)
Electronics Technician 2nd Class
Communications/Radar maintenance and Repair - USS Lewis B. Puller (FFG-23) MCSE Certified
References available upon request
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