Software Developer Desktop Support
Resume:
ZEYNEP AKYIL
*** *** ******* **. ****, NC *****
***********@*****.***
PERSONAL
Creative and flexible team player with excellent interpersonal abilities and possesses strong decision making, problem solving, analytical and organizational skills. Equally effective working on self-managed projects and as a team member. SUMMARY
• More than 10 years of Technology Support Analyst experience combined with PeopleSoft Student Information System and Financial Aid modules experience.
• More than 8 years past experience in software developer field. COMPUTER SKILLS
• Currently learning SAS Programming
• PeopleSoft Financial Aid and Student Information Systems Modules
• EDconnect, OnBase
• Microsoft Office applications
• MailChimp, Google Calendar, Gmail Apps
• SQL 6.5/7.0/2000/2005, Embedded SQL, T-SQL, MF COBOL, HTML, Java 2
• Windows 9.x/NT/2000/XP/7/8/10, Open VMS, MS DOS, Novell
• Resolving hardware, software, printer, scanner problems reported by users
• Performing installations, hardware repairs, maintenance, technical assistance, and support on Windows desktops and laptops
• Purchasing PCs, laptops, printers, scanners, software licenses
• Maintaining department’s web site when needed
• Working with OIT for unresolved issues
• Assisting with Disaster recovery testing and updating department’s Business Continuity Plan
• Dreamweaver, FrontPage, WordPress, PHP 5, Eudora, NetExpress, Zeus, WorkBench, RUMBA, Clear Case, Visual SourceSafe
EDUCATION
• SAS Programming Essentials
NCSU Self-Paced E-Learning for SAS Ongoing
• Compass Project and Program Management Certificate NCSU, Raleigh, NC 2015
• Digital Imaging
NCSU, Raleigh, NC 2015
• WordPress Training
NCSU, Raleigh, NC 2014
• Progressive Business Technology Training
PHP 5 Developer Certificate
NCSU, Raleigh, NC 2013
• Windows 7 Enterprise Desktop Support Technician Course Dynamic Worldwide Training Consultants, Online 2012
• Java Programming Class
NCSU, Raleigh, NC 2007
• Java Programming Course
Computer and Business School, Miami, FL 2002
• Bachelor of Mathematical Engineering
Istanbul Technical University, Istanbul, TURKEY 1997 ZEYNEP AKYIL
305 New Milford Rd. Cary, NC 27519
***********@*****.***
PROFESSIONAL EXPERIENCE
TECHNOLOGY SUPPORT ANALYST
The Office of Scholarships & Financial Aid
North Carolina State University, Raleigh, NC (2006-PRESENT) Technical Support
• Imaging, installing, troubleshooting, maintaining departmental hardware/software, printers
• Communicating with vendors to resolve technical issues
• Researching potential purchases and placing the orders thorough Market Place or through NC State Software department
• Assisting with Disaster recovery testing and updating department’s Business Continuity Plan
• Managing Google calendar, apps, group for OSFA
• Updating/creating documents for jobs I am running periodically or daily
• Taking classes to get ready for upcoming projects, planning for new and potential IT initiatives
• Managing/developing OSFA department’s website
• Helping Student Service Center web project by providing necessary forms, links. Updating the People Soft links.
Data Processing
• E-mailing (to students and parents):
Disbursed Loan communication, No Need Communication, Second & third tracking Letters, Award Letters, SAP communication, Revised Award Letters, Non-degree communication, Summer communication, MPN email generation, Exit Loan Counseling email generation
• Printing:
First tracking Letters, Award letters
• Packaging (Certain time of the year)
• Creating new or modifying existing Item Types when needed
• Staging External Awards/ Batch processing for a fund code, general comment, checklist, communications
• Participating Aid Year Rollover process
Serve as a backup person for the following functions
• ISIR corrections processing: Send via EDconnect
• Loading ISIRs
• Direct /Alternate Loan processing
• Changing & Updating SSN numbers
• Sending bulk email thorough Mailchimp
• Updating contents in department’s web site
• Manually disbursing.
DATABASE DEVELOPER – CONTRACT
E-Synthesis, Miami, FL (2002-2005)
• Installed MS SQL Server, planned, designed, developed, tested and implemented custom databases using Microsoft SQL and Microsoft Access
• Developed applications, database objects (queries, stored procedures, triggers, some .Net applications), created forms, reports, databases with MS Access, designed online forms with Adobe.
ZEYNEP AKYIL
305 New Milford Rd. Cary, NC 27519
***********@*****.***
SOFTWARE DEVELOPER / SUPPORT ANALYST PROGRAMMER
Systems Union Group plc, White Plains, NY & Miami, FL (2000-2002)
• Worked with research/development team at company’s US offices
• Organized, stored application source codes by Clear Case
• Supported localization and customizations projects
• Worked on projects as a developer, wrote add-ons to work as part of main program(SunSystems) Most of the applications developed with MF COBOL – Embedded SQL
• Worked on migration project from SQL 7.0 to Oracle 8i (data and code conversions) by using PL/SQL.
• Developed database objects (stored procedures, triggers)
• Imported/Exported data between MS SQL Server to MS Access
• Recovered data with NetExpress and Work Bench when needed
• Worked with other three programmers as a team for designing, coding, testing, debugging, documenting, and maintaining of projects.
SYSTEM MANAGER
Florida State University, Tallahassee, FL (1999-2000)
• Managed/Supported OPEN VMS, UNIX, Windows 95/98
• Performed periodic maintenance, routine server back-up on computer systems
• Installed, modified and repaired computer hardware and software
• Troubleshoot problems as reported by users
• Reviewed hardware/software manufacturers' specifications SOFTWARE DEVELOPER
Komtas, Istanbul, Turkey (1995-1999)
• Formulated/defined project scope and objectives through research
• Designed, coded, tested, debugged, documented, and maintained applications using MF COBOL and Embedded SQL
• Administrated and supported existing applications
• Communicated with end-users to define and fix the problems
• Implemented all application from old version to new version, from 16bit to 32bit, from ISAM to SQL or Oracle, installed, configured Microsoft SQL 6.5/7.0 with Sun Systems
• Performed design reviews with programmers
• Created and documented detailed test cycles and test conditions for modules
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