Quality Manager

JOHN J. LANCZYCKI, JR.

** **** *****

WEST SPRINGFIELD, MA 01089-2036

*** - *** - ****

**********@***.***

SUMMARY:

Experienced quality engineer, manager, director, educator, leader and business advisor. Often acts as a change agent leading the facilitation and implementation of continuous improvement programs for business excellence, sustainability, supply chain strategy, quality improvement and cost improvement.

OBJECTIVE:

To secure and apply my knowledge and skills adapting positive system wide changes leading to desired cultural changes for operational excellence, growth, profitability, economic development and sustainability. To use my skill in data collection, design of experiments, implementing corrective actions for problem management and providing required training to sustain improvements. Training in industry and education sector.

RESPONSIBILITIES / ACHIEVEMENTS:

2010 TO Present Consultant/Advisor/Trainer @ Creative Planners, West Springfield, MA

Originated in 1985 offering customized quality system training with SPC for American Can. Designed, sold and installed air quality cleaning systems for industrial processes to meet EPA/OSHA requirements. Hold adjunct management faculty positions at the undergraduate and graduate (MBA) level. Teach operations management (on-line at AIC), quality management and processes, supply chain management, reliability, organizational behavior and social, political environment of business. A business advisor to clients: American Can, United Air Specialists, Black & Decker, Swank, St. Gobain and Quinsigamond Community College. Named “Associate” at the Center for Christ Conscious Leadership” in 2013 available to teach the on-line leadership course and may consult/advise to effect positive change within business organizations for sustainable economic development and growth.

2009 TO 2010 Quality Manager @ Super Brush, Springfield, MA

Led, trained and served as leader for change improving business processes and gaining FDA compliance. Applied Lean / Six-Sigma methodology and installed a management informational database trending manufacturing performance for medical swabs.

2007 TO 2009 Group Quality Manager @ AF Gloenco, Newport, NH

Responsible for three locations (NH, SC, China). Achieved AS9100 Auditor Certification. Led Quality Function Deployment (QFD) and Failure Mode Effect Analysis (FMEA) to improve manufacturing machining processes for precision turbine components.

2004 TO 2007 Quality Manager @ Tubed Products, Easthampton, MA

Continuously improved quality and manufacturing plans that reduce scrap and complaints. Worked closely with customers to clarify product and service requirements. Reduced scrap by 60% and complaints were cut by 50%.

1997 TO 2004 Director of Quality Assurance @ Display Technologies, College Point, NY

Established a supplier qualification program and introduced a preventative quality culture across the supply chain. Handled new product introductions (Merchandise slide for Coke and Pepsi, Retail Food Dispensing system and Keebler retail end-cap display).

1995 TO 1997 Director of Manufacturing @ ARMA Tool & Die, Ridgefield, CT.

Managed contract manufacturing operations of plastic components for medical devices. Hired, trained, handled customer service and added 3 new programs via business development.

1993 TO 1995 Consultant @ Swank, Norwalk, CT

Established manufacturing, quality and purchasing standards and procedures.

1992 TO 1993 Consultant @ Black & Decker, Fairfield, CT.

Performed reliability studies and training on a new product. Facilitated the technology transfer of the new steam and spray iron into Mexico.

1987 TO 1992 Quality Assurance Manager @ Amphenol-RF, Danbury, CT.

Improved and managed the Quality program. 1) Outgoing quality levels achieved 10 parts per million defectives, 2) Cost of Poor Quality was reduced by 65%, 3) Key interface with all customers, suppliers and third party auditors. 4) Managed to turnaround and retain three million dollars of business, 5) Through training transferred quality process ownership to design and operations.

1985 TO Present Consultant / Adjunct Business Faculty / Business Advisor

In 1985 joined the business faculty at Western Connecticut State University, as adjunct professor teaching Production Management and Quality courses.

1983 TO 1985 Director of Quality Control @ EDO Corp., College Point, NY

Managed incoming, internal quality processes and outgoing product quality for aerospace and naval ordinance along with sonar systems. Work was produced by precision machining process centers and electro-mechanical assembly operations. Responsible for mechanical, electronic, functional and non-destructive final acceptance testing and product release.

1979 TO 1983 Corporate Quality Assurance Manager @ Duracell, Tarrytown, NY

Led quality planning across six (6) manufacturing operations to standardize testing, quality procedures and operational processes for military, commercial and special battery systems. Established a warehouse surveillance program to ensure battery service reliability. Established a Quality Management Information System that visualized issues proactively in real-time.

1977 TO 1979 Member of Technical Staff @ GTE Labs, Waltham, MA

Worked on establishing a quality testing certification process that could ensure the manufacturing program would produce Risk-free cardiac pacemaker battery systems. Testing protocol was automated outputting discharge curve charts in a timely fashion.

1975 TO 1977 Senior Quality Industrial Engineer @ Nashua Corp., Nashua, NH

Working from production yield data established quality improvements with manufacturing processes to reduce scrap dollars. Applied color technology to allow the use of current inventories of mixed inks effectively.

1968 TO 1975 Quality Engineer @ Union Carbide, Bennington, VT

Using Statistical Process Control (SPC) and Design of Experiments (DOE) to run experiments to make the Eveready battery brand continuously better. Transferred from R&D a personal care product on time and on budget. Purchased equipment, trialed at suppliers, then installed and trained personal for new product in place.

1966 TO 1968 Process Engineer @ Sprague Electric, North Adams, MA

Provided quality and technical production support for a line of passive delay lines. Managed the photo lab. Using an IBM patent defined and demonstrated manufacturability of high impedance delay line. Responsible for the environmental testing of components for service reliability. Maintained document controls.

1965 TO 1966 Organic Chemist @ Collaborative Research, Waltham, MA

R&D organic chemical synthesis of potential cancer compounds for NIH testing.

1964 TO 1965 Organic Chemist @ Bio-Research, Cambridge, MA

R&D organic synthesis of cigarette tars for animal testing

EDUCATION:

1964 St. Anselm College, Manchester, NH Bachelors in Biology/Chemistry

1979 Rivier University, Nashua, NH MBA

1982 University of Tennessee Productivity through Quality

1991 Motorola Understanding Six Sigma

1992 Motorola Designing for Six Sigma

1995 CT. Quality Award Baldrige Training

2007 SAI Global AS9100 Auditor Certificate #81858

2014 Harvard, School of Government: “Saving Schools”

2014 Certificate for teaching On-Line/Hybrid college courses - AIC

PROFESSIONAL ACTIVITIES:

Senior member of American Quality Society

Danbury, CT section Chapter Chairman 1989 - 1991

Presented at monthly chapter meetings.

Presented at the National Quality Congress

ASQ reviewer of quality technical publications

Senior member of American Chemical Society

Examiner for the Connecticut Award for Excellence - CAFÉ

Part of a team performing quality system audits using Malcolm Baldrige guidelines for one industrial business, one hospital and one educational system.

AWARDS:

1983 United Air Specialist’s Sales Achievement Award

1992 Outstanding Leadership Award for directing the Danbury PAL Youth Soccer program

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