CHUCK RUNYAN

**** ********* ***** ~ Bessemer, Alabama 35022

205-***-**** ac5wgg@r.postjobfree.com

SUMMARY

IT Project Management ~ Systems Engineering ~ Product Management ~ Account Management

Client Relations ~ Cross-Functional Leadership ~ Team Building ~ System Migrations ~ Presentations

Talented professional with equally strong skills motivating people to deliver superb products to solve challenging business problems. Effective communicator who can develop strong relationships with clients while managing remote teams. Specialized expertise includes cloud-based, virtual services. Skills include:

Requirement Planning

People Management

Sports Management

Windows/AIX/UNIX

MS Project/MS Office

Event Planning

Budget Planning

Contract Negotiations

SMTP

VPN

Multi-Tasking

Schedule Planning

Project Management

WINS/DINS

TCP/IP

SELECTED ACCOMPLISHMENTS

Spearheaded 2-year, $12 million intercept call processing implementation and migration project to support CenturyLink’s operations in 9 states.

Requested by name to assume troubled customer account; implemented communication plan to identify, address, and resolve customer’s issues; established metrics to analyze performance and better track concerns; coordinated regularly with internal technical team; improved customer satisfaction from 55% to 95%.

Director and Coach of a Junior Olympic Volleyball Club which has helped 10 players receive college scholarships in the past 3 years.

PROFESSIONAL EXPERIENCE

NASA VOLLEYBALL CLUB, Birmingham, Alabama

Junior Olympic Volleyball Club that competes against other Junior Olympic Clubs all over the country with the goal of training and developing talent for student athletes to play volleyball in college.

Director and Coach (2014-Present)

Responsible for negotiating facility agreement contracts, scheduling practices and tournament schedules for 10 Junior Olympic Teams, hiring qualified coaches, developing and mentoring coaches, developing and teaching coaching strategies, responsible for payroll and expense payments, responsible for facility management and payments, overall decision making for the club.

EAGLE VALVE SOLUTIONS, Birmingham, Alabama

Manufacturer’s representative for a for a complementary line of Industrial valves and components

Account Manager (2015-2017)

Responsible for all new and current industrial accounts in the Alabama/Mississippi region.

VOLT DELTA, Birmingham, Alabama

Cloud-based architecture for virtual contact center solutions; experts in voice recognition/IVR

Customer Support Manager (2011-2015)

Coordinated activities of 10 remote systems engineers to complete installation and service projects for 6 major customers, including AT&T, Verizon, CenturyLink, and Frontier.

Facilitated virtual team huddle daily to review project progress, identify potential concerns, define priorities, and document EPR/IPR problems.

Delivered exceptional service throughout entire process, from initial quote to final acceptance testing and continuous improvements.

Cultivated strong, trust-based customer relationships through regular communications.

Collaborated with sales, account management, and project management teams to ensure consistent, seamless experience for hosted applications, enterprise hardware and software, and call center installations.

VOLT DELTA, Birmingham, Alabama

Multinational telecommunications and data networking equipment manufacturer

Project Manager (2005-2011); Senior Systems/Network Engineer (1990-2005)

Provided vision and direction to drive completion of customer projects worth $50,000 to $12 million.

Synchronized input and tasks of IT technical team; defined project scope, analyzed requirements, identified resources, and developed project timelines.

Oversaw diverse projects including on-premise hardware and software installations and hosted services based in California and New Jersey data centers.

Integrated activity between network services, hosted support, and 3rd party vendors.

EDUCATION

UNIVERSITY OF ALABAMA, Birmingham, Alabama

Computer Science

RETS ELECTRONIC INSTITUTE, Birmingham, Alabama

Associate of Science, Electronic Engineering Technology

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