CHUCK RUNYAN
**** ********* ***** ~ Bessemer, Alabama 35022
205-***-**** ********@*****.***
SUMMARY
IT Project Management ~ Systems Engineering ~ Product Management ~ Account Management
Client Relations ~ Cross-Functional Leadership ~ Team Building ~ System Migrations ~ Presentations
Talented professional with equally strong skills motivating people to deliver superb products to solve challenging business problems. Effective communicator who can develop strong relationships with clients while managing remote teams. Specialized expertise includes cloud-based, virtual services. Skills include:
Requirement Planning
People Management
Sports Management
Windows/AIX/UNIX
MS Project/MS Office
Event Planning
Budget Planning
Contract Negotiations
SMTP
VPN
Multi-Tasking
Schedule Planning
Project Management
WINS/DINS
TCP/IP
SELECTED ACCOMPLISHMENTS
Spearheaded 2-year, $12 million intercept call processing implementation and migration project to support CenturyLink’s operations in 9 states.
Requested by name to assume troubled customer account; implemented communication plan to identify, address, and resolve customer’s issues; established metrics to analyze performance and better track concerns; coordinated regularly with internal technical team; improved customer satisfaction from 55% to 95%.
Director and Coach of a Junior Olympic Volleyball Club which has helped 10 players receive college scholarships in the past 3 years.
PROFESSIONAL EXPERIENCE
NASA VOLLEYBALL CLUB, Birmingham, Alabama
Junior Olympic Volleyball Club that competes against other Junior Olympic Clubs all over the country with the goal of training and developing talent for student athletes to play volleyball in college.
Director and Coach (2014-Present)
Responsible for negotiating facility agreement contracts, scheduling practices and tournament schedules for 10 Junior Olympic Teams, hiring qualified coaches, developing and mentoring coaches, developing and teaching coaching strategies, responsible for payroll and expense payments, responsible for facility management and payments, overall decision making for the club.
EAGLE VALVE SOLUTIONS, Birmingham, Alabama
Manufacturer’s representative for a for a complementary line of Industrial valves and components
Account Manager (2015-2017)
Responsible for all new and current industrial accounts in the Alabama/Mississippi region.
VOLT DELTA, Birmingham, Alabama
Cloud-based architecture for virtual contact center solutions; experts in voice recognition/IVR
Customer Support Manager (2011-2015)
Coordinated activities of 10 remote systems engineers to complete installation and service projects for 6 major customers, including AT&T, Verizon, CenturyLink, and Frontier.
Facilitated virtual team huddle daily to review project progress, identify potential concerns, define priorities, and document EPR/IPR problems.
Delivered exceptional service throughout entire process, from initial quote to final acceptance testing and continuous improvements.
Cultivated strong, trust-based customer relationships through regular communications.
Collaborated with sales, account management, and project management teams to ensure consistent, seamless experience for hosted applications, enterprise hardware and software, and call center installations.
VOLT DELTA, Birmingham, Alabama
Multinational telecommunications and data networking equipment manufacturer
Project Manager (2005-2011); Senior Systems/Network Engineer (1990-2005)
Provided vision and direction to drive completion of customer projects worth $50,000 to $12 million.
Synchronized input and tasks of IT technical team; defined project scope, analyzed requirements, identified resources, and developed project timelines.
Oversaw diverse projects including on-premise hardware and software installations and hosted services based in California and New Jersey data centers.
Integrated activity between network services, hosted support, and 3rd party vendors.
EDUCATION
UNIVERSITY OF ALABAMA, Birmingham, Alabama
Computer Science
RETS ELECTRONIC INSTITUTE, Birmingham, Alabama
Associate of Science, Electronic Engineering Technology