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Manager Customer Service

El Dorado Hills, CA
June 15, 2018

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Donato Pineda

El Dorado Hills, California ***** • 916-***-**** •

Program/Marketing Manager

Growth-focused Program Manager with 10+ years’ of extensive marketing experience, communications, IT and launching/branding products. Versatile in process changes.

Areas of Expertise

Project Management Marketing Communications Self-Management

Team Leadership and Training Networking and Relationship Building Diligent and Organized

Business Process Mapping Risk Assessment & Contingency Planning New Product Launches

Career Accomplishments

Managed over 127 projects and events worth over $74 million.

Increased efficiency by 21% for multiple organizations.

Supervised teams up to 185 meeting or exceeding deadlines and project goals.

Professional Experience

Intel/The Taylor Group Boston, MA

Program Manager 2012 – Present

Overseeing trade shows and events for Intel’s corporate events around the world. Liaison for agencies and vendors for events worth $19 million meeting deadlines and coming under budget. Networking and building important business relations with 14 organizations and up to 147 people.

Key Accomplishments:

Successfully managed over 40 trade shows and events from 2015-2017 with over 1,000 people worth $16.2 million..

Streamlined time management to execute projects saving the organization $2.87 million or 23% of overall costs in 56 days.

Created awareness of services for the worldwide marketing community reaching out to 3,800 people within the company.

The Home Depot Roseville, CA

Merchandising Execution Associate 2011 – 2012

Overcame obstacles using analytics and merchandising strategies. Implemented daily work plans and increased sales by 11% for the organization. Applied outstanding customer service skills to create an excellent experience for consumers.

Key Accomplishments:

Trained the sales team on customer service skills that resulted in delighted experience feedback, increasing overall customer satisfaction by 23% in five months

Named Employee of the Month four times

VMware, Inc. Palo Alto, CA

Sr Technical Programs Manager 2007 – 2010

Supervised 14 teams for creating, testing, and production of content for the world’s largest virtualization conference. Directed over 185 people for 12 instructor-led labs and 11 self-paced labs. Maintained a tight schedule and budget meeting all deadlines and goals. More than 10,000 people attended.

Key Accomplishments:

Developed new processes to improve time management by 31% for a global lab meeting all deadlines.

Improved production schedule by 4 weeks compared to the previous year through professional project management.

Intel Corporation Folsom, CA

Sr. Marketing Programs Manager

Planning program management and implementation for technical events, trade shows, seminars, and product launches. Identified cost-effective marketing strategies through collaboration with IT and other departments.

Key Accomplishments:

Managed over 30 trade shows and events meeting or exceeding preference goals and increasing efficiency by 18%.

Oversaw over 60 individuals and met goals for senior leadership saving the organization $1.32M.

Education and Credentials

Bachelor’s Degree in Psychology

Universidad Centro Americana – San Salvador, El Salvador

Professional Development:

Project Management Certification The Counselor Salesperson by Wilson Learning Microsoft Office Proficiency SharePoint and Jive

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