Customer Service Representative
Resume:
Susan L. Doster
New Haven, IN 46774
*********@*****.***
260-***-****-cell
EDUCATION:
AAPC-Certified Professional Coder Certification - Jan. 2017
Indiana-Purdue Univ.-Ft. Wayne, IN Supervision &Organizational Leadership-1991-1997
New Haven High School, New Haven, IN-Graduate
RELATED CLASSES: *AAPC Coding Class *Medical Terminology
*Microsoft Software *Microsoft Outlook
EXPERIENCE:
Ciox/Arrohealth, Alpharetta, GA
Seasonal Remote Coding Specialist, October 2017-May 2018
Job Duties: Review charts, code to company specifications, data entry into Arch system, medical terminology ICD 10 coding, HCC coding, communicate with supervisors and managers regarding charts and work flow. Process charts with accuracy of 95%.
York Risk Services, Howell, MI
Customer Service Representative April 2017-July 2017
Job Duties: Answer incoming calls, file LTD for State of MI employees, file Work comp claims for companies, computer data input, work as a team with my coworkers to meet resolve customer issues with accounts. utilize computer software programs. Communicate with supervisors, coworkers to resolve customer issues.
Retired/Fulltime Student-September 2016-January 2017
Nephrology Associates of Northern Indiana-Ft Wayne, IN
Precertification/Scheduling Coordinator-Sept 2014-Sept 2016
Job Duties: HCC, ICD & CPT coding, data entry into computer, communicate with patients, customers, co-workers and supervisors. use of Computer software programs. communicate with hospital, doctors and other providers, insurance companies.
Rose International/Aetna, Chesterfield, Mo
Customer Service Representative-June 2013-Sept 2013
Job Duties: Answer incoming calls, computer data input, work as a team with my coworkers to meet resolve customer issues with accounts. utilize computer software programs. Communicate with supervisors, coworkers to resolve customer issues.
Aetna/Payflex Inc.-Fort Wayne, In
Customer Service Representative-November 2012-June 2013
Job Duties: Answer incoming calls, computer data input, work as a team with my coworkers to meet resolve customer issues with accounts. utilize computer software programs. Communicate with supervisors, coworkers to resolve customer issues.
Onsite Medical Inc., Fort Wayne, In
Temporary Medical Secretary-July 2011-November 2012
job duties computer data input, HCC, ICD & CPT coding, update demographics for patients, Bill insurance companies for ER physician’s charges, work as a team with my coworkers to meet deadlines. utilize computer software programs. assist other billers when needed. Medical records scanning and filing, disability forms.
Allied Physicians- Ft. Wayne Neurosurgery, Fort Wayne, IN
Precertification Clerk-October 2009-April 2011
Job Duties: Computer data input,HCC, ICD & CPT coding, precert procedures with insurance companies and hospitals. Work as a team with my coworkers to meet deadlines. Utilize computer software programs. Assist others when needed. ordered medical supplies, informed patients of precert issues.
Onsite Medical Inc. Fort Wayne, IN
Temporary Precertification Clerk-November 2008-Oct. 2009
Job Duties: computer data input, ICD & CPT coding, precept procedures with insurance companies and hospitals. Work as a team with my coworkers to meet deadlines. Utilize computer software programs. Assist others when needed. ordered medical supplies, informed patients of precert issues.
Lutheran Health Network-Innovative Recoveries, Fort Wayne, IN
Insurance Biller-March 2007-January 2008
Customer Service Representative-June 2005-March 2007
Job Duties: Computer data input, ICD & CPT coding, bill insurance companies for the hospitals. Work as a team with my coworkers to meet deadlines. Utilize computer software programs. Assist other billers when needed.
ORGANIZATIONS:
AAPC-2017-Present
Emergency 45, New Haven, IN-Retired EMT-Volunteer, May 1981-Nov. 1990
Woodburn United MethodistChurchMember-1960-Present
American Legion Auxiliary-2011-Present
American Legion Riders-2012-Present
Amvets Auxillary-2017-Present
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