Customer Service Manager
Resume:
JAZMIN A. HERNANDEZ
*** *. ******** ******, ********, CA, 91801 310-***-****
*******@*******.***
SKILLS HIGHLIGHTS
• 4+ Years Experience in Effective Customer Relations
• Ability to Maintain a High Level of Professionalism
• Effective Work Load Management
• Proficient in Microsoft Word, PowerPoint, Outlook, and Excel
• Fluent in Spanish and English
EXPERIENCE
Video and Audio Center – Amazon Department June 2013 – February 2018 Customer Service and Operations Coordinator
Serve as a liaison between the company, logistic partners and customers to execute over 300 orders daily. Provide effective customer service and efficient order fulfillment through the seller central and logistical portals. Additional tasks include management support via company claims, proxy during the supervisor’s absence and interview and training of new hires. EDUCATION
University of California, Riverside
Bachelors of Arts in Political Science – International Relations & Bachelors of Arts in Anthropology – June 2017
COMMUNITY WORK
Union Salvadoreña de Estudiantes Universitarios / Salvadorian Union of University Students September 2012 – June 2015
Board Member – Secretary
Performed tasks that included celebrating the Salvadorian culture and spreading awareness on current events. Served on the board as secretary for two years and administered an effective email 2
marketing campaign that furthered the organizations goals and productivity. Organized fundraisers and fostered ongoing partnerships.
Dress for Success June 2012 – September 2012
Intern/Program Coordinator
Served as an ambassador for under-resourced women seeking financial independence and to improve their professional networks. Tasks included organizing clothing in the donation center and maintaining partnerships and donor relations. Assisted in interviews and network-building workshops meant to motivate and improve participant’s professional qualities. REFERENCES
Kelly Meyer Vice President
Video and Audio Center
(310) 422- 1230
Barbara Lopez Amazon Department Manager
Video and Audio Center
(424) 347- 4280
Joselyn Gonzalez Outreach and Chapter Coordinator
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