Customer Service Training

CHARLES HARRELL

**** ******** **** ****** #***

Jacksonville, Florida 32246

832-***-**** Phone

*****************@*****.***

SUMMARY: An individual with 16 years of restaurant experience front of the house and back of the house, full service experience as well as high volume and fast-paced. Well experienced in sales, excellent customer service, employee training/management, IT experience, inspections, claims handling in-house adjusting, and settlement, home inspections, and disaster relief/rebuilding. In addition, I also have approximately sixteen years of training/management experience in the litigation business arena.

EDUCATION: Lamar Technical Institute 2003

1st Source Adjuster School of Texas 2015

Texas All Lines License Pending

Emergency License Pending

TABC 2008 (Renewable Every Two Years)

Food Handling Certification 2017

SPECIALIZED AREAS

Home Inspections (Auto/Property) – 2.7 Years Litigation Support – 7 Years

Restaurant Trainer Experience Management 16 Years IT Support – 4 Years Software Training – 4 Years Personal Injury – 2 Years

File Review – 2.7 Years 1

PROFESSIONAL EXPERIENCE 2001- PRESENT

2001 to Present Contract Catastrophe Insurance Adjuster CL-Balboa Insurance Company

Pappadeaux Seafood Kitchen

Cheddar's Casual Cafe Insurance

Saltgrass Steakhouse

Cheesecake Bistro

IHOP

Outback Steakhouse

Adjuster Field Services Litigation Support Assistant LTMS/GLT Resource

Responsible for CAT inspecting property of homes and settling claims for customers who suffered damages to automobiles and property during natural disasters, processing claims, writing estimates, file review, settlement of claims, CAT Customer Service Call Center, disaster site cleanup, automobile inspections, rebuilding, personal injury, compliance with specifications, kitchen expediter, and training of staff. Also have experience in data processing, database management and manipulation, and use of imaging systems (prepping, scanning, QC, & reassembly).

NETWORK & COMPUTER SKILLS

Software Hardware

Xactanlysis Xactimate FileTrac Hardware Devices/Systems:

ACE CIMS Simsol Compaq WS & Servers Dell Systems Laptops

AutoCad Concordance Symbility Packard Bell Workstations

MS Office Posi System

LITIGATION & IT SKILLS

Determining project parameters Document imaging/OCR Supervising & Training of staff Quality Control review and training Document Review/Coding and indexing Scanning and Document Prep

References Available Upon Request 2

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