Project Desktop Support

JEFF LEHMAN

**** ********* ***, ********** *******, MD 20886 • 901-***-**** • *******@*********.*** • https://www.linkedin.com/in/jefferylehman

PROFILE

** *****’ experience with a wide range of digital print technology and support solutions in a variety of segments within the industry from commercial printing to enterprise management.

Over fifteen years of implementing technology and process improvements that have saved millions of dollars and ensured efficient operations. Extensive experience in printer technologies.

Able to work in collaborative or independent environments. Process oriented and consistently exceeds set financial, communication or service goals.

Management experience in both enterprise and SMB operations and infrastructure.

Proficient in assimilation of new technologies.

Proven track record with formal enterprise change management in a large ITIL based environment.

Demonstrated communication skills that provide effective answers and direction to all levels of management and staff.

TECHNICAL SKILLS

Operating Systems – Microsoft Windows Active Directory, Group Policy Management, DNS/DHCP Server, Microsoft Windows XP, 7, 8, Server 2003, 2008, 2008r2, 2012 & 2012r2, SQL 2008, 2012, SharePoint, Access Database, Exchange 2003, 2010 & 2013, MS Hyper-V,, Mac OS X Server and Desktop, iOS. Some VMware, Linux, and UNIX experience

Network and Hardware – Server, Workstation, Desktop PC, Mac Server, iMac, switches, routers, cabling design and installation, punch down blocks, digital press, copiers, MFPs, desktop printer units and EFI Fiery Server Systems

Software – Enterprise Print Solutions - VPSX, HP Capture and Route, HP Access Control, HP ePrint Enterprise, and cloud-based application solutions and web services. Print fleet management – FM Audit, PrinterLogic, Ricoh Device Manager NX. Production Print Systems - Electronics For Imaging Fiery Servers. Productivity Software - Adobe Creative Suite, Microsoft Office Products. Others - File analysis and conversion, electronic heath record systems, ServiceNow CMDB. Service Ticketing System - ServiceNow, Sales Force, IBM Smart Cloud Control DeskProgramming Language – Knowledge of XML, HTML, some basic Java and C++

EXPERIENCE

AMTRAK, WASHINGTON, D.C. – http://amtrak.com [Advance Digital Systems]

Principal Technologist - Print SME/Enterprise Printer Architect [Contractor]

08/16 – Present

Worked on multiple projects of high complexity as the technology subject matter expert and/or technical leader/consultant. Served as a consultant, trusted advisor and, as necessary, escalation point (Tier 3) for issues.

Introduced a printer modernization project that will save the company over $2M over the next 5 years as well as improve safety in operations

Developed print management policy that will provide ongoing cost reductions with streamlined procurement and support processes

Implemented high security standards across all makes and model types of imaging hardware

Improved Help Desk support through collaborative efforts to modernize documentation and support

Provided recommendations for technical requirements for vendor RFP

SMITH & NEPHEW, MEMPHIS, TN – http://www.smith-nephew.com [NexTech]

Enterprise Print SME – Project Technical Consultant - Memphis Critical Printing [Contractor]

08/15 – 04/16

Primary technical consultant and subject matter expert for the S&N “Memphis Critical Printing” project launched to replace an aging and unstable print environment required to support critical, validated manufacturing and distribution processes for the business without creating impact to the business. The standards and processes developed here were replicated to the global enterprise.

The new system eliminated costly downtime due to failed print servers and related systems.

Created detailed inventory and status of printer assets in the Memphis campus

Worked with the business and IT teams to define and refine use cases, business requirements and technical constraints

Architected an enterprise solution that segregated validated, critical and non-critical printing systems connected to printing hardware used for both purposes

Developed end-to-end support SOP including proper management of infrastructure and improved diagnosis and triage of printer issues for both critical and non-critical operations. Trained relevant teams to support and maintain the new environment standards

Created detailed technical documents for infrastructure maintenance and service desk support scripts

MPHASIS CORP LTD, MEMPHIS, TN – http://www.mphasis.com

Delivery Project Lead– HP Solutions Competency Center

02/14 – 06/15

Responsible to help design and maintain the HP Solutions Competency Center (SCC) as a presales support and installation center for the portfolio of HP enterprise print solutions. Working knowledge of other competitive solutions in the space was required. The team ran over 100 concurrent active opportunities and technical support cases and responded to an average of 200 emails a day while delivering a 2 hour SLA.

Provided integral role to close opportunities ranging from $100k to $2M in software sales working closely with HP and their channel partner companies.

Increased the conversion of sales leads to actual sales from under 16% to over 50% in booked sales

Associated Hardware pull through average over $10 million USD

Top escalation point to resolve numerous complex technical problems arising from installing the portfolio solutions in networks of varying complexity and restriction

Awarded Spirit of Winning Award for February 2015 by Mphasis for outstanding contribution to the project and company.

2BIT TECHNOLOGY, MEMPHIS, TN – http://wwww.2bittechnology.com

Consultant

02/12 – 02/14

Small business consulting group specializing in the home and SMB client market space requiring a range of support and guidance in all aspects of Information Technology application and optimization.

Projects ranged from simple desktop support to complete implementation of Windows Server Domains. Hardware and software support for a range of technologies and strategic planning with clients for future projects.

Executed all phases of a project at a new small healthcare provider facility to deploy a complete EHR system with a budget of $100k. The project was delivered on time and 12% under budget.

Converted a behavioral health clinic from a peer-to-peer network to a full Microsoft Windows domain environment to ensure compliance with HIPPA regulations

Implemented new technologies in several areas to help clients reduce operational and support costs while improving efficiencies

CENTRAL PRINTING, MEMPHIS, TN

Director of Technology

10/02 – 05/12

Central Printing is a full-service print shop and was the sole provider of FAA regulated flight publications for FedEx. Central Printing implemented a project to print and distribute navigation kits containing paper charts to airlines, including FedEx, per FAA requirements.

Director of Technology position supported the LIDO navigation chart project in all aspects of IT, including basic desktop support, server and network design and support, inventory/distribution software development, quality assurance software development.

Responsibilities included:

Defined project requirements for chart production, Q/A, along with the timely worldwide distribution within a strict and limited budget.

Designed expanded digital print facility, network and computer systems.

Ongoing project responsibilities included:

Extensive communication with vendors and clients, establishing and refining processes procedures needed for POC and go live phase.

Managed concurrent software development projects designed to increase efficiencies and accuracy for all aspects of project production and distribution logistics.

Worked closely with software developers to build custom software tools and a comprehensive system to track internal production, distribution of navigation kits and location of inventories throughout the world. Required close analysis of unique business processes and following stringent constraints for time and accuracy.

Project deliverables over 8 years included:

40 million enroute charts printed

5 million RFC charts were printed

91260 kits were delivered

600 million charts were error checked using our unique LEP checking system

1,700,000 flights used our system

Mission-Critical project with no misses in deliverables resulting in revenue loss to the client

Complete Job history is available online at https://www.linkedin.com/in/jefferylehman

EDUCATION

ITT Technical Institute Memphis, TN

Associates degree Computer Network Sciences/ Information Technology

Graduated with honors

VOLUNTEER EXPERIENCE & CAUSES

Boy Scouts of America - Den Leader - Pack 25

Temple Israel

September 2014 – April 2016

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