Customer Service Quality Control

Jimmy De La Cruz

915-***-**** El Paso, TX *******@*******.***

SUMMARY OF QUALIFICATIONS

Provide computer maintenance, support (approx..20 PC’s) and network setup, “Seed for His Harvest Christian Ministries” El Paso, TX.

Customer service experience in a call center environment.

Part of Cardinal Health Lean Six Sigma group aimed at streamlining processes within laboratory.

Experience utilizing Lean Manufacturing processes and working knowledge of 5S organizational practices within laboratory.

EDUCATION

Bachelors of Science, Computer Information Systems, University of Phoenix, 2003.

SKILLS

PC maintenance / Windows Operating Systems

Call center customer service

Bilingual

PROFESSIONAL EXPERIENCE

Cardinal Health, El Paso, Texas. 2011 – 2017

Sr. Quality Control Technician

Submit Purchase Order requests for Sterility Assurance department using SAP system.

Complete quarterly dose audit testing, ensuring testing is performed accurately following ISO standards.

Perform review and release of Ethylene Oxide (EO) batch records.

Coordinate and perform product dose qualifications in accordance with applicable internal operating procedures and external AAMI/ISO and EN standards.

Complete annual validations for all incubators in laboratory.

Perform Biological Indicator test for EO validations.

Accountable for the environmental monitoring program to include analyzing documenting & trending for Mexican facilities (Cuauhtémoc, Delicias) to include Dominican Republic and El Paso.

AT&T, El Paso, Texas. 2010 - 2011

Customer Assistant

Assist customers with DSL self-installation and service.

Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up, email, browser, and modem troubleshooting.

Work together with other departments to resolve customer issues and provide additional services in a timely manner.

Phelps Dodge / Freeport McMoRan, El Paso, Texas. 2007- 2009

Chemistry Lab Technician

Prepare samples for analysis using lab techniques and perform sample preparation for quality control program.

Analyze samples using Inductively Coupled Plasma (ICP) and Direct Current Plasma (DCP) instrument.

Assist with routine chemical and/or metallurgical analysis and reporting.

Maintain laboratory instrumentation and equipment.

Cardinal Health, El Paso, Texas. 2003 - 2007

Technical Specialist

Insure all facility equipment is maintained and calibrated in a monthly basis using ACCESS calibration database.

Accountable for all facility calibration records and insure that all departmental equipment is operative and calibrated in a timely manner.

Manage dosimeter inventory for Sterilization and Sterility Assurance Departments.

Support and assist with company audits including FDA, TUV and Corporate.

Revise and implement Standard Operating Procedures within the department as needed.

Review and approve batch record documentation to release medical product as sterile after sterilization for Cardinal Health product codes.

Perform software validations of Microsoft Excel spreadsheets and Microsoft Access database.

PROFESSIONAL DEVELOPMENT

First Aid/CPR/AED Certificate, ProAction, June 2017.

Provide computer maintenance, support (approx..20 PC’s) and network setup, “Seed for His Harvest Christian Ministries” El Paso, TX 2016-

EveryOne Matters Award, Recognition Program, For making a difference in support of our lab customers, July 9, 2014.

LSS Yellow Belt Certificate of Completion, 2012.

5S, A Foundation for Improvement, Certificate of Completion, 2011.

Certificate of Completion, Introduction to Measurement & Calibration, QC Inspection Services, Inc. September 2007.

Certificate of Completion, A+Hardware, Software, El Paso Community College August 2006.

Help Desk volunteer, Socorro Independent School District, Technology Department, El Paso, TX 2006.

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