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Active Directory Technical Support

Location:
Lewisville, TX
Salary:
60000
Posted:
June 14, 2018

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Resume:

Juan Sanchez

Lewisville, TX ***** ac5vts@r.postjobfree.com 972-***-****

Objective: To be a part of a highly professional and competitive team dedicated to the implementation, operation and maintenance of mission-critical infrastructure.

In Pursuit OF Training/Certification: Self-Paced training for MCSA: Windows Server 2012certification

Summary of qualifications:

Experienced in Applications, Server, hardware/software installation and configuration, user technical support and end-user training.

Quick learner with capability to assimilate job requirements and grasp new technologies, software and hardware.

Self-motivated team player, capable of researching and solving problems with minimal support.

Exceptional communication, interpersonal, intuitive, technical and organizational skills.

Technical Skills:

LAN/WAN Administration

Technical Support

Systems Installation Configuration & Upgrading

Patches & Updates

Training & Mentoring

Security Solutions

Workflow Planning

Project Management

Applications Support

PROFESSIONAL EXPERIENCE:

LANSource Inc Plano, TX Nov 2017 to Present

Remote Network Engineer

Manage Service Provider Engineer with the following tools: connect wise, reflexion spam filter, Autotask ticketing system.

Provide remote support to mid size customers network infrastructure.

Administer systems with Active Directory, DNS, DHCP

Support and maintain email environment from Office365 to Microsoft Exchange Server 2010, 2013 and 2016.

Support and manage SharePoint, OneDrive, and Skype for business in office365 platform.

Support and manage Microsoft Azure Platform for multiple clients.

Deploy and maintain multi-factor authentication using Duo Security for various customers.

Manage and support our customers WatchGuard firewall with NATing, VPN users, and routing policies.

Huffines Autogroup Collin County TX 2015-2017

IT Engineer/Systems Admin

Perform network administration functions, set up network user accounts/permissions, and administered group policies using Active Directory.

Responsible to maintain and support Cisco Meraki infrastructure, Firewalls, Switches and Access Points on all nine locations.

Ensure that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.

Work with multiple vendors on implementing new technology and managing the existing one such as, Reynolds & Reynolds, Telephone Company, General Motors, etc.

Managed in-house exchange server, domain controller, firewall, switches and spam filter.

Assist remote users with Cisco VPN issues.

Reengineer Company’s system setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, system monitoring and maintaining security protocols.

Perform troubleshooting on day-to-day issues on Desktop/Laptops/printers/servers

Support Executive staff members and give them preference over other tickets to troubleshoot issues with their laptops as well as any tele-conference issue with Video meetings, Skype, iPhones and Android phones and tablets.

Deploy software, patches & manage PCs via SCCM.

SCCM Pushed out policies and updates monthly

Deployed Global application packages through SCCM

Inventory / configuration Management and Client device settings

Replicated Active Directory OU into SCCM to probe inventory

Configured and Administered V-Sphere through VMware

Create AD accounts though Powershell

Use Symantec Backup Exec for daily, Weekly, Monthly, and Yearly backup jobs on Dell Tape Library Optimized system availability (averaging 99.95% uptime) and equipped company with scalable systems to support business growth.

CorePLUS World Dallas/Fort Worth Aug 2014-Sep 2015

Director of Technical services

As a cloud administrator I am responsible for managing our virtual

Infrastructure, different grids on VMware and APPLOGIC.

Administrate and manage Watchguard firewall and VPN connections.

Administrating clouds requires knowledge in: Virtualization, Security,

Distributed Computing, Operating Systems, Networking and more.

My main responsibilities was to complete implementation for new clients

from start to end. Including technical discovery, Design, Provision

VPDC, Data, APPS and Email Migration.

Provide technical support in two languages, English and Spanish to our

South America Customers.

Hosting solutions for DNS, Domain hosting, Spam Filter, email hosting.

Network Elites, Dallas, TX 2009-2014

IT Technical Support Analyst:

Experienced with the following MSP tools: ConnectWise (formely LabTech), Continuum, Autotask, Kaseya, ITGlue,

Provide server and desktop support for multiple clients in the DFW area.

Support duties include active directory management, network troubleshooting, DNS, DHCP. wireless configuration, software\hardware support, and printer support.

Experience with Windows XP, Windows Vista, Windows 7, Windows 10, Office 2003-2016.

Migrate, Support and Maintain Office365 environment for multiple customers in different type of business industry.

Monitor and update servers to insure uptime.

Monitor Symantec Enterprise Endpoint Protection, ensuring all Windows client and server systems are protected and up to date with antivirus and firewalls.

Maintain daily backups for clients using Symantec Backup Exec, DATTO, StorageCraft ShadowProtect.

Performed multiple cloud based email migrations with no data loss for the end user.

Southwest Credit Systems, Plano, TX 2007-2009

Collection Specialist:

Responsible to make between 150 and 200 outbound calls per day.

Full understanding of FDCPA regulations.

Perform extensive amounts of payment processing on a daily basis.

Achieve 90 to 100 percent of company goal assigned every month.

Use every available skip trace source to locate consumers.

Participate in team development to improve productivity and meet monthly goal.

Education:

ITT Technical Institute: Associate of Science in Information Technology, Computer Network Systems



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