Data Analysis, Quality Assurance, Technical Writing

Daniel Kurtz

Data Analysis – Quality Assurance – Technical Writing

February 2018

Software/Firmware Testing, Data Analysis, Workflow Management, Quality Assurance, and Technical Documentation

E-mail: *****.**@*****.***

LinkedIn: linkedin.com/in/daniel-kurtz-210a5866/

Phone: (503) 877 - 4764

INTRODUCTION

Experienced QA professional with an eye for discovering, documenting and trouble-shooting defects large and small. Adaptable and able to perform data analysis, write test plans, carry out manual/automated testing, and maintain documentation.

WORK HISTORY

Data Analyst Providence Health Systems

02/2018 – Present Data Analyst on Automic Automation Engine migration project.

Duties include assembling and editing workflows, creating automation jobs, writing and editing JCL/CMD/Powershell scripts, performing SQL queries, creating project documentation, communicating with external teams. Wrote an eagerly received 7-page style & documentation guide, setting standards for all future workflow documentation. Created a Custom stencil set and template in Visio to facilitate future documentation.

Tools used: Automic Automation Engine 11.2, Cisco TIDAL, SQL Server Management Studio, MS Office & Visio 2013

Software QA Engineer II TNT Software

04/2013 – 11/2017

Principal QA Engineer of small software company with $1,000,000+ annual revenue. Wrote, updated, and executed QA test plan over multiple versions of flagship server monitoring software product. Built/updated virtual test environments, and maintained virtual machine test farm; performed black-box testing and smoke tests throughout release cycle; performed Microsoft App Certification testing; provided product feedback and suggested product improvements; lead bug-scrub and feature test meetings; created and maintained SQL databases; performed SQL database queries to trace out product failures; contributed to (and later maintained) product documentation/help file; tested and verified 508 compliance; updated server software.

Tools used: VMware ESXi 5.0-6.1/vSphere, Windows Server 2003-2016, SQL Server 2008-2014, Windows 2K -Windows 10, SQL Server Management Studio, Tortoise SVN, Bugzilla, Help+Manual 7, Hyper-V, ELM 5.5 - 7.5

Firmware QA Analyst Nike

04/2012 – 03/2013

Worked in a product support roll for a 1st gen. cutting-edge consumer electronic device. QA member in charge of determining the specific defects in customer product returns. Verified stored device data synced properly to users web profiles, gathered and processed error reports users submitted through web tool, reported issues with online interconnectivity application to web team, managed more than a dozen online profiles used in diagnostic testing; authored return testing procedure document, researched and put in purchase requests from online vendors for additional diagnostic tools that increased efficiency, procured and adapted scripts that increased data collection efficiency; performed exploratory testing to help determine the catalysts of new defects; wrote BASH scripts for use with debugging software to speed up diagnosis; created/maintained returns tracking database; generated daily/weekly progress reports; distributed pre-rollout firmware for internal testing; developed an All-in-One diagnostic tool and other tools with Python; updated off-site partners on specific defects, shipped product samples to out of state and international team members; provided replacements to team members in various groups around campus.

Tools used: Mac OS, Windows VM, BASH, Python, TextWrangler, internal Wiki, VPN, EE tools, Connect, proprietary debugging software, Microsoft Office suite

Verification Lab Technician Microsystems Engineering Inc.

08/2011 – 03/2012

Member of small team charged with formatting documentation and executing automated testing of small medical device firmware. Technician for a 20+ unit test-farm, fulfilled a variety of roles throughout the product test cycle. Tasks included converting basic test specifications into useable automated scripts and polished PDFs for FDA review; creating/editing RSNs and formatting documentation for engineer/manager approval; assembling automated tests in QC to evaluate device firmware; used web resources to procure tools that increased process efficiency, setup and maintenance of testing hardware and test station software both within the test farm and at engineering stations; assembly, calibration, integration and maintenance of individual unit environmental test chambers; updating test progress through a master spreadsheet under document control; providing status reports at weekly meetings; adhering to ISO 13458 standards.

Tools used: Word, Excel, VS 2008, MKS, UltraVNC, Notepad++, HP QC, nUnit, Lotus Notes, VPN, EE tools

Software Technician III Hewlett Packard

07/2009 – 07/2011

Member of multiple teams focused on diagnosing and analyzing software and firmware defects. Performed functionality testing of an Android user interface used to remotely interact with and monitor a multi-function office machine. Additional asks included trouble-shooting process errors and DUT failures, configuring local networks for remote connections, testing a variety of Android devices for wireless interaction with DUT software for over-the-web printing, writing detailed technical defect reports, modifying scripts for automated tests, monitoring web UI and device interfaces and test output for quality issues, configuring, maintaining and modifying test hardware, upgrading system tools and work stations, and assisting project engineers.

Tools used: Word, Excel, Flextool, HP Quality Center, Adobe Acrobat, Outlook, IE 8, Firefox, Tortoise SVN, Open Wiki, Norton Ghost, HP hardware interface tools, voltmeter

SKILLS & EXPERIENCE

10+ years experience with test-related software suites; analyzing and editing Python code; re-flashing firmware; installing OS, software, and drivers; defect tracking and documentation generation; editing and updating Help files. Experience with black-box, manual, and automated testing. Experience with system, regression, use-case, and functional testing, plus writing and implementing test plans. Experienced at assembling detailed reports of a technical nature, training guides, and help files/documentation. Comfortable working on deadline-oriented projects in a team–based environment or individually. Familiar with Agile and Quality Assurance methodologies.

Experience with Microsoft Office Suite 1998 – 2014, Outlook, Lotus Notes, Visual Studio 2008-2010, Windows 3.1 – 10, Mac OS X, Ubuntu; Adobe Suite; IE/Safari/Firefox/Chrome; Notepad++ & TextWrangler; VMware Fusion, VMware ESXi, vSphere, Hyper-V; WikiTools; SQL Server 2000-2014, SQL Server Management Studio; Windows Server 2003-2016; Automic Automation Engine, Cisco TIDAL. Some experience with C#, MySQL, N-Unit, BASH, JCL

Experience with various database structures, testing suites and document control systems, including SQL, Trakker, D5, MKS Integrity, Bugzilla, Tortoise SVN, HP Quality Center, Jira, and Access/Excel-based databases

Hardware building/upgrading skills, system ghosting and software installation and upgrade experience, proficient at web-based research and trouble-shooting, and 20 years of general computer knowledge. Types 40+ WPM

Skills in development: Python, Java, automation scripting

EDUCATION

Washington State University

Bachelors – ENG. (Technical & Professional Writing Certification)

PROFESSIONAL REFERENCES

Available upon request

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