Active Directory Manager
Resume:
MICHAEL SUAREZ
IS&T SPECIALIST
************@*****.***
LINKEDIN.COM/IN/MICHAELSUAREZTECH/
OBJECTIVE
Work with a sophisticated IT team to develop myself and bring about positive changes in my workforce.
SKILLS
Self-managed and highly motivated, with the ability to adapt to any work environment and handle prompt decision making under pressure. Shines with working on a team, with the ability to take a leadership position and always seeking a win-win solution for every conflict. Technical experience includes years of maintaining Windows, Mac, and mobile based computing systems utilizing Remote Desktop, Virtual Machines, Active Directory, and various recovery tools to troubleshoot and resolve issues.
PROFESSIONAL EXPERIENCE
SR. IT ANALYST – ADVANTAGE SOLUTIONS
06/2016 – Present
Provided in-house technical assistance to over 40K associates internationally located and served as the local IT manager for the Anaheim office.
Eliminated all unnecessary expenditures on licensed hardware and ensured all current devices were up to standard.
Successfully integrated Office 365 environment into daily operations, including mass migration of data to cloud storage.
Saw increase of incident turnover by 50% compared to previous analysts.
Implemented change management policies to create better, more specific incident categorization for improved accounting and lessons learned referencing.
Established relationships with client’s technical support to learn best practices for operating and troubleshooting proprietary sites.
MOBILE SUPPORT TECH– ADVANTAGE SOLUTIONS
09/2014 – 06/2016
Served in high volume call center, assisting with administrative and strategic direction for a multitude of platforms and devices.
Managed a pilot program to test new hardware by organizing conference calls, collecting data, supporting pilot users, and undergoing trials to measure device performance.
*See LinkedIn profile for previous employment history*
CERTIFICATIONS
SY0-501 SECURITY + \ MAY, 2018
CompTIA
Covers IT Security and Networking standards such as understanding of OSI model, cryptography concepts, risk management, utilization of technologies and tools to harden security infrastructures.
220-901 A+ \ OCT, 2017
CompTIA
Instilled understanding of standard computing equipment and their architecture, including PCs, printers, and mobile devices. Proficiency with OS navigation and troubleshooting best practices
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