Sign in

Desktop Support Microsoft Office

Fishers, IN
June 14, 2018

Contact this candidate


Mark Little

***** ****** *****

Fishers, IN *****


Professional Objective:

To work for a progressive company in the computer networking field that utilizes my education and professional skills.


Centura College, Virginia Beach, VA 23452

B.S. Degree in Business Management December 2011.

Old Dominion University, Norfolk, VA 23529

Completed two classes in Business Applications with C++. September-December 2006

America’s Computer Training Source, Virginia Beach, VA 23452

Attended Microsoft Curriculum classes pursuant to attaining MCSE and CCNA certifications. June-August 1999, October 2000

ECPI College of Technology, Virginia Beach, VA 23462

A.A.S. Degree in Computer/Electronics Technology April 1996

County College of Morris, Randolph, NJ 07869

A.A. Degree in Liberal Arts August 1992.

Work Experience:

10/2016 to Present – ATOS/NSC Global Chesapeake, VA 23320

Tech Support III – Provide support for desktops, laptops and thin clients in Windows 7, Citrix Receiver 4, Office 2010 & 2013, Office 365, Oracle 10, Symantec PGP encryption and other business applications. Responsible for reimaging Lenovo computers with Windows 7 images for new employees and disk encryption prior to deployment. Support Avaya VOIP phones and WYSE terminals in multiple Citrix server farms. Managing and logging server backups using LTO-2 tapes.

09/2000 to 10/2016 – Centura College, VA 23452

Network Administrator/Computer Networking Instructor - Classroom Lecture and hands-on instruction to technical students. Teaching classes in Network Operating Systems, PC Hardware and Software, Novell NetWare, Microsoft Office Professional 2013, Office 365, Linux, C++ programming. Troubleshoot and maintain existing school Windows 2008 domain with roughly 150+ users using Windows 7 clients. Add users to the domain and password resets, virus elimination, troubleshoot TCP/IP connectivity and DHCP, install/troubleshoot Citrix ICA client, and setup interoffice e-mail retrieval using Outlook.

3/2000 to 09/2000 – Coleman and Associates, Norfolk, VA 23513

Technical Support of Verizon DSL connectivity and service to the end user over the phone. Networking support in multiple platforms including Mac OS 7, 8 and 9 as well as Windows NT 4.0, 95, 98 and 2000.

9/1999 to 3/2000 - Manpower Technical, Richmond, VA 23235

Network Maintenance and Installation, Upgrades and Troubleshooting of

IBM compatible PCs. Installation and testing of NT 4.0 Workstations and LAN based laser printers on 30-70 client networks.

Certifications: Network+ Certified Microsoft Certified Professional

A+ Certified Certified Entry Networking Technician

System Security Certified Practitioner (ISC2) Network+ Certified

Contact this candidate