Desktop Support Microsoft Office
Resume:
Mark Little
Fishers, IN *****
**********@*****.***
Professional Objective:
To work for a progressive company in the computer networking field that utilizes my education and professional skills.
Education:
Centura College, Virginia Beach, VA 23452
B.S. Degree in Business Management December 2011.
Old Dominion University, Norfolk, VA 23529
Completed two classes in Business Applications with C++. September-December 2006
America’s Computer Training Source, Virginia Beach, VA 23452
Attended Microsoft Curriculum classes pursuant to attaining MCSE and CCNA certifications. June-August 1999, October 2000
ECPI College of Technology, Virginia Beach, VA 23462
A.A.S. Degree in Computer/Electronics Technology April 1996
County College of Morris, Randolph, NJ 07869
A.A. Degree in Liberal Arts August 1992.
Work Experience:
10/2016 to Present – ATOS/NSC Global Chesapeake, VA 23320
Tech Support III – Provide support for desktops, laptops and thin clients in Windows 7, Citrix Receiver 4, Office 2010 & 2013, Office 365, Oracle 10, Symantec PGP encryption and other business applications. Responsible for reimaging Lenovo computers with Windows 7 images for new employees and disk encryption prior to deployment. Support Avaya VOIP phones and WYSE terminals in multiple Citrix server farms. Managing and logging server backups using LTO-2 tapes.
09/2000 to 10/2016 – Centura College, VA 23452
Network Administrator/Computer Networking Instructor - Classroom Lecture and hands-on instruction to technical students. Teaching classes in Network Operating Systems, PC Hardware and Software, Novell NetWare, Microsoft Office Professional 2013, Office 365, Linux, C++ programming. Troubleshoot and maintain existing school Windows 2008 domain with roughly 150+ users using Windows 7 clients. Add users to the domain and password resets, virus elimination, troubleshoot TCP/IP connectivity and DHCP, install/troubleshoot Citrix ICA client, and setup interoffice e-mail retrieval using Outlook.
3/2000 to 09/2000 – Coleman and Associates, Norfolk, VA 23513
Technical Support of Verizon DSL connectivity and service to the end user over the phone. Networking support in multiple platforms including Mac OS 7, 8 and 9 as well as Windows NT 4.0, 95, 98 and 2000.
9/1999 to 3/2000 - Manpower Technical, Richmond, VA 23235
Network Maintenance and Installation, Upgrades and Troubleshooting of
IBM compatible PCs. Installation and testing of NT 4.0 Workstations and LAN based laser printers on 30-70 client networks.
Certifications: Network+ Certified Microsoft Certified Professional
A+ Certified Certified Entry Networking Technician
System Security Certified Practitioner (ISC2) Network+ Certified
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