Columbus, OH

Matthew Blair ac5vo1@r.postjobfree.com 614-***-****

WORK EXPERIENCE

Alliance Data Systems July 2015 – June 2018

Associate Analyst Columbus, OH

Create internal memos/procedures for call center associates lowering risk and increasing call scores

oCreated and updated over 860 articles in 2017.

Managed multiple deadlines and workflows to complete work ahead of schedule

Setup and scheduled project meetings with various areas of business for across the board input

Subject Matter Expert for digital content design with call centers education

Format and layout images for call center learning clarifying complex concepts

Alliance Data Systems April 2014- June 2015

Dispute Associate Columbus, OH

Process credit bureau updates helping customers reflect accurate information

Research credits error for customers improving credit and loyalty

Complete and present department reports informing showcasing department information

Alliance Data Systems August 2012– April 2014

Commercial Call Center Associate Columbus, OH

Educate customers on complex promotional plans decreasing repeat calls

Calculate and correct billing issues

Alliance Data Systems June 2012 – June 2014

Call Center Representative Columbus, OH

Explain and Improve customer credit knowledge increasing brand purchasing

Log disputes and route issues to correct departments decreasing call times

Dispatch Company November 2011-April 2012

Freelance Writer Columbus, OH

Wrote two articles weekly for Sunbury/Northland Columbus Neighborhoods increasing community outreach

oCovered schoolboard, city council and community zoning meetings

EDUCATION

Gannon University May, 2010

Bachelors of Arts in English Erie, PA

English Honors Society

Internship and work study with full time course work.

Service fraternity and school programming experience coordinating guest speakers to university.

SKILLS & INTERESTS

Skills: Expert Microsoft application knowledge, attention to detail, highly organized, business acumen, excellent copy writing and communication skills.

Interests: Writing, technology, scientific research, corporate communication.

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