Customer Service Sales

Maria Paz Domingo

* ***** ******* ****** ********* Village, Marikina

cel. 091********

************@*****.***

Objective To become part of the one of the best companies in the world and to be able to contribute the skills and talents I have.

Experience Data and Fraud Analyst for Polish Language at Tripadvisor Open Access Marketing, Makati City

June 2014 – October 2017

Analyzing and moderating fraud reviews reviews that can either be published or removed for the TripAdvisor website in the Polish Language. THOMSON REUTERS – Eikon Financial and Risk Analyst Thomson Reuters, Bonifacio Global City

January 2010-June 2014

managing and handling client’s queries that involves data on the FX markets, eg. confirmation of data for a particular currency, exchange rates, getting historical data, getting the necessary Reuters codes for FX Swaps, Dealing Spots, and Forwards

handling inquiries if there's any discrepancy on anything that concerns the FX related Data and Interest Rate Related Data

handling inquiries that concerns Commodity and Energy Markets

Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.

Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel).

Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.

Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.

Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur

Focus Regions:

Americas, EMEA (Europe Middle East and Africa) and Asia Pacific Clients Knowledge/Skills/ Trainings gained:

Financial Markets Training

Fixed Income Training

FX & Money Markets training and FX & Money Markets Certified

COMMODITIES & ENERGY GCP Certified

Thomson Reuters Eikon and Eikon Excel Certified

Thomson Reuters Eikon Excel, Thomson Reuters Eikon, Factiva, Elektron Data

Dictionary, Siebel (database for managing clients’ queries)

Use of public resources such as Investopedia, Country registries and regulators and Exchanges

Research and analytical skills, with the ability to summarize complex findings.

Strong written and verbal communications skills

Attention to detail and organization skills, task and management skills. Financial Advisor Chase Auto Finance

JPMORGAN CHASE & CO., Fort Bonifacio, Taguig City

June 2008– December 2009

Provide first level service for any customer’s inquiries, concerns and issues.

Up sell other products such as Home Equity Line of Credit, different types of credit cards and payment protection

tracking of title delivery in case of non-receipt

Assures first call resolution and customer satisfaction. Knowledge/Skills gained:

Financial concepts and terms

Effective up selling techniques

Knowledge in Anti-Money Laundering Law

Customer service

Chase Fraud Analyst

CONVERGYS SERVICES PHILIPPINES, Ayala Ave. Makati City June 2005 to April 2008

Provides credit analysis for credit card holders

Checked detailed fraud transactions and analysis on what kind of fraud category

Check and clear variances and red flags.

Recommended cards for blocking for consistent fraudulent transactions Account Manager

VOX Opera Solutions, Valero Street, Makati City Dec 2002 to May 2005

handling of existing clients for Vector Distributions

coaching/sales agents on how they should improve their selling skills, technique

coaching/sales agents on how they should improve their selling skills, technique

training new agents, sales training and accent neutralization training

training new agents about the technical details of our product and how the operating system works

task of improving the monthly sales quota

improvising and advertising the monthly promos

Part-time Jobs

March 2006 –December 2009

Advanced Speech for Academic Professionals - French Instructor and English Trainer

-Instructed and gave lessons in French

-Trained and conducted lessons for students in English October 2004 – March 2006

St. Augustine School of Nursing - French Instructor

-Conducted classes and lessons in French for Caregivers 2000-2001 Teleflora International -Translator

-Translation of English to Polish, Polish to English

- Recommended by the Polish Consulate

May 2003 Bachelor of Science in Foreign Service Major in Diplomacy Lyceum of the Philippines, Intramuros, Manila

Most Outstanding Student SY 2001-2002

Most Outstanding Student in French SY 2000-2001, SY 2001-2002 St. John De La Salle-Zobel - Ayala Alabang Village, Muntinlupa City High School, Graduated in 1999

Lyceum Marii Konopnickii, Pruszcz Gdanski, Poland

Lyceum II, Pruszcz Gdanski, Poland

Swiety Jana De La Salle Gdansk, Poland

TRAININGS ATTENDED

Chase Fraud Training

Anti-Money Laundering Training

Customer Service Training

Sales and Management Training

AWARDS AND RECOGNITIONS

TOP 10 Seller for Chase Auto Finance

November 2008

100% Quality for the quarter- Chase Auto Finance

Convergys Sprint Top Sellers for the month

Spoken Languages:

English, Polish, Filipino, French

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