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Network Engineer

Concord, North Carolina, United States
June 13, 2018

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Jeffrey A. Busey

**** ******** ***** *.*. Concord, NC 28027 704-***-****


Executive Summary

I am an experienced IT professional with proven network engineering, network security, and systems administration skills seeking to advance my career.

Work History:

Field Network Engineer, Jack Henry and Associates, March 2016 to present.

Worked for a division of the company that provides application, ancillary product, and data center solutions for small to medium size credit unions throughout the US and Caribbean islands.

Managed requests for customer application and network support, handled system administration duties, performed data center and test lab periodic maintenance and upgrades, and completed projects that streamlined services to customers.

Troubleshot and repaired customer network issues.

Migrated customers from their internal systems to the JHA data center.

Performed network administration duties.

Managed SQL database maintenance and restore issues.

Recognized for resolving a large volume of customer support cases with high level of customer satisfaction.

VIP Tech Support Analyst, CompuCom, August 2014 to March 2016.

Worked as a contractor tech support analyst for SABIC Innovative Plastics.

Solely supported 150 consultants from all over the world in a global $120 million project.

Responsible for all tech support issues for the project team, including networking, security, application, OS, hardware, peripherals, and asset management.

Helped detect, troubleshoot, and coordinate with the network team to fix systemic issues, such as WiFi dead zones, IP address pool depletion, bandwidth issues, and VOIP phone deployments.

Consistently resolved more than double the number of cases as any other tech support analyst in the SABIC-IP North America region within very stringent SLA deadlines.

IT Project Manager, Accurate Technology Services, Inc., March 2014 to June 2014.

Took temporary position at a small manufacturing firm to be the company’s first full time IT manager, with the anticipation the position would become permanent.

Managed the company network, all host and peripheral devices, and vendor relations.

Instituted standards and best practices for the company IT structure, including security procedures, user accounts, and a hardware and software distribution plan.

Developed a comprehensive SOP to document all aspects of the IT system.

Reduced the overall cost of IT for the company.

Maintained a virus-free and intrusion-free IT environment.

Established procedures for remotely assisting host users, as well as a VPN connection to the company network for a satellite manufacturing facility.

Designed an IT infrastructure plan for an anticipated move to a larger manufacturing facility.

Temporary position was eliminated when business slowed down and the anticipated move to a larger facility was indefinitely postponed.

Information Systems Analyst, Rowan Cabarrus Community College, May 2013 to March 2014.

Worked as a computer Tech Support Analyst with responsibility for all levels of trouble tickets.

Managed system deployments, upgrades, maintenance, troubleshooting, repair, and reimaging.

Handled range of application trouble issues, particularly MS Office suite products and Office 365.

Worked as sole technician supporting a satellite campus serving hundreds of users daily, supporting over 230 campus end devices, 30 peripheral devices, and numerous personal devices.

Supported student and faculty WiFi connectivity using a wide variety of devices and OS.

Developed expertise in solving host issues using Remote Assistance and Remote Desktop.

Gained expertise with Active Directory in the area of user accounts and computer domain issues.

Maintained a virus-free environment and instituted an effective preventative maintenance program.

Placed in charge of warranty repairs due to CompTIA A+ and HP ExpertOne certifications.

Left position to take an opportunity at a small manufacturing firm to work on IT projects with the expectation of creating a permanent position.

Tech Support Intern, CMC-Northeast Medical Center, January 2013 to May 2013.

Worked an internship at CMC-Northeast Medical Center in the Information Services Department assisting with Level II and III Desktop Support help request tickets.

Developed significant expertise deploying, troubleshooting, repairing, and maintaining desktop computers, laptops, and peripheral devices.

Financial Services Professional, Self Employed, August 1993 to January 2013

Managed a small office LAN, network system security, Citrix support, desktop support, and all computer troubleshooting issues.

Sold financial services as an agent of insurance, investment, and mortgage companies.

Managed as many as 20 employees and multiple offices during financial services career.

Widely recognized for developing strong expertise in all areas of financial services, frequently training and mentoring other representatives on more problematic cases.

Recognized as a top performer consistently achieving production and persistency goals.

Army Officer, US Army, June 1985 to August 1993.

Started as a Field Artillery Officer and selected for Military Intelligence, serving in a variety of command and staff assignments in the U.S. and Germany as a Nuclear Weapons Officer, Intelligence Officer, and Electronic Warfare Officer. .

Achieved rank of Captain, and was the youngest Captain in the US Army at time of promotion.

Graduated from numerous U.S. Army schools, including Field Artillery Officer Basic Course, Military Intelligence Officer Advanced Course, Signal Intelligence Officer Course, Combined Arms Staff Service School, Airborne School, Jumpmaster School, and the Department of Defense Foreign Language Institute.

Supervised up to 30 people and performed complex analytical duties requiring critical thinking, minimal supervision, and high pressure.

Significant contributions:

- Created a reliable communications system as an alternate nuclear fire mission radio net.

- Developed a computerized “real world” enemy database for tracking Warsaw Pact forces.

- Initiated computer modeling of digitized terrain for electronic warfare templating.

Professional Certifications:

Cisco Certified Network Administrator (CCNA)

CompTIA Network+

CompTIA Security+

CompTIA A+ (expired)


Rowan Cabarrus Community College, A.S., Computer Networking Technology (4.0 GPA)

Louisiana State University - Shreveport, B.A., English Literature

Boston University, M.A., International Relations, concentration in National Security

Other Activities:

Member, Phi Theta Kappa Honor Society, November 2013-present

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