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Support Technician

Austin, Texas, United States
June 13, 2018

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Iosvani Garcia Chivas

**** * ******** ** ******, TX


Seasoned IT professional & instructor, with a broad technical experience in Windows and Linux’s administration, software, hardware, and peripherals. Focused in a customer support role, as I did during my employment at Center for Computing and Electronic for more than 10 years, acting as an IT support technician executing maintenance of operating systems and applications, networking, and an array of management, and tracking tools.

Work Experience

Cell Phone Tester

Greenstream International – Austin-TX

Dec 2017 – present

• Testing cell phones for functionality.

• Refurbishment or component break down.

• Performing memory wipes.

IT Support Technician Freelancer

biNARY – Austin-TX

May 2016 – Nov 2017

• Operating system assistance, deployment, installation and troubleshooting

(Windows Linux macOS).

• Diagnosing, troubleshooting remote assistance (Phone e-mail TeamViewer RDC) and onsite.

• System building (Workstations Media PC Gamer PC Servers).

• Administration tasks, setup, updates, data and OS recovery, user management and access control.

• Customer assistance with anti-virus program installations and virus spyware malware removals.

• Resolve Wired and Wireless connectivity issues (Wi-Fi DHCP IP assignment Cabling connections).

IT Support Technician & Instructor

Center for Computing and Electronic (Cienfuegos, Cuba) April 2001 to December 2013

• Supported incoming calls for troubleshooting issues remotely.

• Assisted personnel with printer networked and local setup, hardware and software installation, configuration, and system maintenance.

• Provided remote and on-site technical troubleshooting across 27 Centers for Computing performing diagnostics, upgrades, and system re-imaging (NGhost).

• Executed hardware and software installation for workstations, laptops, local and networked printers, scanners, and drivers.

• Managed all Windows and Linux users accounts, hardware, software, and LAN support, for 250+ users across the 27 locations.

• Performed upgrade and migration for Windows and Linux (Windows XP to 7, Windows 7 to Ubuntu 12.04 and Windows 2000 Server to Debian 5.0).

• Handled inventory of setup and deployment of computers, peripherals, and applications (spreadsheet).

• Developed daily lesson plans for technical training (Windows and Linux). IT Helpdesk Analyst

UET (Cienfuegos, Cuba)

July 1998 to April 2001

• Assisted co-workers with local printers setup, hardware and software installation, configuration, and system maintenance: Windows 98/98SE/2000 and applications. IT Helpdesk Analyst

Izaje (Cienfuegos, Cuba)

January 1998 to July 1998

• Addressed issues related to operating systems and applications, printers setup: Windows 98/98SE/2000.


Bachelor’s in Industrial Engineering

University of Cienfuegos - Cuba

September 1998 to July 2004


A+ Certified technician

January 2016 to Present


IT Support Technician (10+), Microsoft Windows OS (20+ years), GNU/Linux (10+ years), Networking, PC operating system support, Software and Hardware support, Wireless Printers Support, System imaging, Internet Connectivity troubleshooting, Remote PC support, IT Instructor, Excel, Word.

Additional Information

Conversational English and fluent in Spanish, quick learner, working independently, focus and detail oriented, team-work, organized.

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