Customer Service Representative

KARLA SOTELO

Cell: 915-***-****

*********@*****.***

Experienced Customer Service Representative with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology. EXPERIENCE:

Karla's Therapy w/Massage - El Paso, Tx July 2014 to present Licensed Massage Therapist

• Give full attention to what people are saying, taking time to understand the points being made

• Talking to others to convey information effectively

• Reasoning to identify the solutions for appropriate to each person

• Receive client by appointment (evenings)

Mountain Star Heating and Cooling – El Paso, Tx October 2015 to February 2018 Office Manager

• Discussed about services information with customers

• Maintained financial account records

• 100% contact with customers

Raytheon - El Paso, Tx August 2003 – July 2014

Supply Chain Lead

• Maintained 20 supply websites

• Manually and electronically inventoried supplies in eight warehouses

• Sent weekly, monthly, and yearly reports on inventory

•

SKILLS:

• Excellent communication skills

• Great time management

• Proficiency in English and Spanish (read, write, & speak)

• Superb customer service

Education:

High School Diploma: All required courses

Coronado High School - El Paso, Tx 1977

Licensed Massage Therapist: Massage Therapist 2014 Massage Therapy Training Institute – Las Cruces, N.M.

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