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Computer Operator Manager

Houston, Texas, United States
June 13, 2018

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ERIC K. PACZULLA 281-***-****


I am dedicated to achieving my maximum potential as a productive employee and surpassing my employer’s expectations. Utilize strong organizational, communication, and interpersonal relation skills, in a challenging and creative environment. A well-organized dependable and dedicated individual in achieving the needs of the organization and prioritizes projects in order to meet operational goals.


SOFTWARE: MS Office; VMware; Visio; Unix; Windows; FTP; OpCon XPS

PROCOM; Internet Explorer

Operating Systems: Windows XP, 2000, HP-UX 9.0

HARDWARE: Honeywell DPS 8/70, 66/60; IBM 3090; IBM AS400; IBM 4381; IBM PC;

IBM 36 VM; IBM 3083; HP9000; VAX 11/780; Compaq 486/33;

UNISYS/OS/1100; DECMED/Open MVS; Alpha 2500/Cyborg;

DELL Workstations; Client-Server and PC application experience; Impact

and Laser Printers


Computer Operator II-IT Operations - U.T. M.D. Anderson – Houston, TX 12/2015 -11/2016

Senior Computer Operator - Baylor College of Medicine- Hst, TX Promoted 9/1996 -11/2014

Computer Operations - Wyman Gordon - Houston, TX 7/1995 - 9/1996

Computer Operator - St. Joseph’s Hospital - Houston, TX 4/1989 -7/1995



Supervised, assigned, scheduled, and coordinated the flow of input and output data between the operations department and user department, consults with departmental personnel on workflow, deadlines, estimates, system and personnel time, analyzes operations in order to bring about the most effective use of system.

Organized the work of the Programming Department, by processing a wide range of tasks and programs of varying complexity, as well as other phases of computer operations.





Expert knowledge of UNISYS, HP systems, IBM3090, AS400, OpCon/XPS, Servers

Assisted user groups manage technology by installing desktop systems and solving routine problems.

Installed, configured and troubleshot new/standard desktop operations systems including MS DOS, Windows, Windows NT; and desktop applications including MS Office Suite and workstations including VLM and Intranetware Client for Windows 98/NT.

Installed, configured and troubleshot various TCP/IP products. Installed printers and troubleshot basic printer maintenance and repairs.

Connected desktop workstation to network printers, as applicable Troubleshot basic problems for hardware including desktop components and peripherals (motherboard, power supply, hard disk drives, RAM, mouse and keyboard).

Analyzed business needs for technological materials, equipment and supplies.

Worked on Mainframe and Distributed Batch.

Worked with many Application Teams. Help optimize Production Batch cycles from test to production. Worked closely with the Application Teams and with the Support Teams.

Multi-tasked as required to complete batch processing and ensured production deadline were met or exceeded with accurate results.

Monitored the status of various communication platforms, operating systems, and peripheral devices.

Processed request for network access rights.

Assisted users with initial registration, password setups, and reset, and troubleshooting connectivity issues.

Utilized work order applications to report, document, and track system outages and equipment malfunctions.

Facilitated conference calls and telephone bridges, for real-time site to site communications.

Created and posted broad cast messages to notify user community of problems affecting operations.

Performed testing of emergency lighting, generators and site’s Critical Power Systems.

Performed system switches, Initial Program Loads (IPLs) and daily backups.

Ran queries to generate reports for various departments.

Maintain Databases, transfer of data, and systematic monthly purges.


UNIVERSITY OF ST. THOMAS –Houston, TX Bachelors in Business Administration - Graduated

LONE STAR COLLEGE – Houston, TX Associates Degree - Graduated


Am a fast learner who strongly believes in always giving 100%. Excellent references.

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