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Customer Service Representative

Waterloo, Ontario, Canada
June 13, 2018

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+1-647-***-**** ** Miles Farm Rd, Markham, ON, L3S 2C1


Experienced Software Engineer who will bring a diverse skill set and creative drive to software application development. Proficient at designing, writing code in various languages, feature development and implementation. Specializing in thinking outside the box to find unique solutions to difficult engineering problems.


Coop-Student Application Developer Jan 2018 – Apr 2018

s2h Business Information Systems Corp., Markham, ON

•Worked well as a part of application development and developed a website using PHP, HTML5, CSS3, JavaScript, jQuery, AJAX, Bootstrap and MySQL

•Documenting and enhancing flow & event processing of the existing application

•Resolving bugs from the application and fixing issues with the flow

•Developed few new functionalities including Schedule calendar events, Phone format, Employees commission calculation etc.

•Discussing various aspects of the application with the client and working towards it being goal oriented

Software Developer Aug 2014 – Mar 2016

Aurosoft Technologies, Ahmedabad, IN

•Developed a website for a local client using HTML5, CSS3, PHP, and MySQL

•Communicated with the client and project lead to determine their needs and provide regular updates for several aspects of the project

•Effectively troubleshoot and resolve technical issues

•Testing website for its functionality in various aspects such as speed, transitions, working before making it live etc.


Aurosoft Technologies, Ahmedabad, IN Jul 2013 – Apr 2014

•Project Title: Online Business Directory

•Front-End: PHP 5.3.0

•Back-End: My SQL Server 5.2.2

•Duration: 1 year

•Description: Business Directory is business purpose website helping customer to post their advertisement online. Customer can easily get all information regarding company and product.



Languages: JAVA, PHP, HTML5, CSS3, JavaScript, jQuery, JSON, AJAX, C#, C/C++

Database: My SQL, IBM DB2

Version Control: Git

Application Tools: NetBeans, Visual Studio, IBM Data Studio, Dreamweaver, MS Office

Operating Systems: Windows, Linux, Android


Post-Graduation - Computer Software & Database Development

Lambton College, Sarnia, ON (GPA: 3.5/4.0) Sept 2016 – Apr 2018

Bachelor of Engineering - Computer Engineering

Gujarat Technological University, Ahmedabad, IN 2010 – 2014


Android Application (Schedule Manager) Dec 2017

Lambton College Curriculum Project (Mobile Development)

•Application was based on scheduling manager for maintaining an office's calendar, including appointments, travel plans, meetings, and conferences

•Used web services from the PHP project and MySQL for storing and retrieving data

Web Application (E Shopping) Apr 2017

Lambton College second term project (Java)

•Description: E Shopping is a web application to sell goods and services online.

•Language Used: Java

•Web Components: JSF, RESTful services

•Design Patterns: MVC

•Database: MYSQL

Website (Fresh & Cool) Dec 2016

Lambton College first term project (Web Technology)

•Developed and created Refrigerator's website. Completed this website project in 1st year using recent technologies.

•Technology Used: HTML5, CSS3, JavaScript, jQuery, JSON, Bootstrap


Customer Service Representative / Cashier May 2017 – Jan 2018

A&W Restaurant, Sarnia, ON

•Utilized effective communication skills to provide above average customer service to new and existing customers

•Maintained current/accurate product and promotion knowledge

•Followed all proper safe food handling practices

•Worked well as part of a team to service customers in a timely manner

Customer Service Representative Dec 2016 – May 2017

Mac's Convenience Stores, Sarnia, ON

•Provided friendly customer service to understand their needs and provide reliable solutions as per company terms

•Assisted customer with product, promotion details and resolving their problems


Available upon request

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