Sales Analyst

Location:

Posted:

June 13, 2018

MARK HICKS

C: 480-***-**** ************@*****.***

PROFESSIONAL SUMMARY

An Experienced Fraud Operations Analyst who has over 4 years of experience in analyzing and

reconciling fraudulent activity. Adept at monitoring and reviewing transactions, customer accounts,

and verifying activity. Proficient with OFAC procedures and guidelines.

SKILLS

-Possess good logical thinking, analytical and -Skilled in Microsoft Word, Access, Excel and

problem solving skills PowerPoint

-Attention to detail with good time management -Leadership and mentoring

and organizational skills -Skilled in working OFAC, KYC/CIP

-Ability to work under pressure and handle

multiple tasks

WORK HISTORY

EARLY WARNING SERVICES, LLC

Fraud Operations Analyst Tempe, AZ November 2017 - Current

-Reviewed potentially fraudulent accounts for the detection and prevention of fraudulent activity.

-Reviewed and certified all OFAC suspects generated.

-Recommended process and procedure changes to enhance fraudulent detection.

ARIZONA NATIONAL GUARD

Air Traffic Control Specialist Phoenix, AZ March 2016 - Current

-Trained to maintain the safe, orderly, and expeditious flow of air traffic in the global air traffic control

system.

-Control Tower Operator Certified as of 12/16/2016.

PAYPAL

Senior Debit Card Analyst Chandler, AZ August 2014 - November 2017

-Reviewed documentation to ensure consumers were compliant with KYC/CIP requirements

-Trained staff on how to improve customer interactions.

-Collected customer feedback and made process changes to exceed customer satisfaction goals.

MOSAIC SALES SOLUTIONS

Brand Ambassador Irving, TX December 2012 - August 2014

-Recommended and helped customers select merchandise based on their needs.

-Informed customers about sales and promotions in a friendly and engaging manner.

-Provided expert product and service information.

EDUCATION

ASSOCIATE OF ARTS Aviation

Chandler Gilbert Community College

Chandler, 2017