Michelle Bender, CAP
Summary of Qualifications:
Certified Administrative Professional (CAP) who is professional, dedicated and works well with others in a fast-paced and dynamic environment.
Excellent technical skills, including advanced knowledge of Microsoft Office suite.
Proficient in all aspects of office administration and management.
Strong organizational, time management, and communication skills.
Previous experience in a corporate legal and corporate communications environment.
Executive Assistant 4/17 to 4/18
West San Gabriel Valley Assn. of Realtors, San Gabriel
Provide quality administrative support to the Association Executive and the members of the San Gabriel Valley Assn. of Realtors. Support client requests for updates, payments, educational seminars, etc. Plan travel for board of directors, assist with special events, and schedule meetings as needed. Administer the Professional Standards program. Assist with Strategic Planning -- meeting planning and process.
Sr. Administrative Assistant 6/05 to 3/17
Parsons Corporation, Pasadena
Provided quality administrative support to the VP of Contracts and Contracts Managers at this worldwide engineering and consulting firm.
Screen calls, draft letters and memos, and review, analyze and distribute information to the contracts team. Interact with other departments to gather information for RFPs.
Assist Contract Managers with contract formation, drafting, formatting, reviewing, updating, including contract execution.
Process invoices, update contacts and vendor records, retrieve information from various databases, including the licensing database. Look up Dunn & Bradstreet information.
Maintain multiple executives’ calendars by planning and scheduling meetings, conferences, and seminars. Arrange catering and prepare meeting agendas.
Plan travel and process expense reports.
Manage extensive files and submit and follow up on workflows using SharePoint.
Compile data and prepare reports for management.
Assist with presentations, research, and other projects as needed.
Maintain confidentiality for all internal/external communications.
Administrative Assistant 12/03 to 3/05
KPMG LLP, Los Angeles
Provided support to the Marketing & Communications Department of this accounting and consulting firm. Took minutes at weekly business development meetings, updated the weekly client log to distribute to the team, and followed up on action items. Assisted with various projects for the Marketing Manager, including event planning, marketing surveys, mailings, etc.
Program Specialist (2 years) 8/95 to 11/03
Executive Assistant (6 years)
Avery Dennison, Pasadena
Program Specialist – Provided support to the Communications Department of this global manufacturing company for two years. Managed the employee ticket program, processed matching gifts and foundation donations, and reconciled purchasing cards on a monthly basis. Kept excellent records of all transactions. Assisted with day-to-day activities of communication to corporate officers and news releases to the various media outlets. Assisted with event planning, meeting preparation, and corporate gifts.
Executive Assistant – Provided support to the Assistant to the Chairman and CEO for six years. Screened calls and visitors. Transcribed from dictation, drafted memos and letters, and maintained an extensive filing system. Assisted with the annual meeting planning and United Way celebration. Reviewed incoming mail, routed correspondence, and kept the office running smoothly.
Computer Skills: Advanced skills in Word, Excel, PowerPoint, Outlook and Adobe
Knowledge of SharePoint and database management
Typing over 60 w.p.m.
Memberships: International Association of Administrative Professionals (IAAP)
Certified Administrative Professional (CAP) Certification
Toastmasters International – achieved Distinguished Toastmaster (DTM)
Education: Mark Keppel High School, Graduated with honors
Orange Coast College, AA Degree in Liberal Arts
Notary: California Notary Commission granted June 2007 – renewed in 2015, expires in 2019.
Additional Volunteer Activities in Toastmasters:
Newsletter Editor for Toastmasters Division B (5 years)
Club President, Club VP of Education, Club VP of Membership, Club Treasurer
Assistant Area Director, Area Director, Division Director
Newsletter Editor, Founder’s District
Public Relations Manager, Founder’s District (2016-2017)
Member of three Toastmaster clubs, serve as a club officer in all three