To obtain a position within an organization which will allow my professional customer service
capabilities to benefit and grow within the company.
Irvington High School, Irvington, NJ-Diploma Received
Essex County College, Certified Nursing Assistant-Certificate Received
SUMMARY OF QUALIFICATIONS
Microsoft Office Word, Excel, Provide Excellent office phone skills. Enthusiastic,
driven to succeed with strong interpersonal skills.
Pilgrim Housing(Office manger) 04/17-01-18
Newark NJ Responsible for handling hundreds of incoming and outgoing emails per day,
Answered all inbound and outbound calls each day.Setted tenants rent payments,
prepared tenants files to appear in court hearing.Process new and old tenants for move in
and move outs.Investigated all tenants complaints.Inspected all apartments to make sure
each apartment was up to code.Maintained all tenants records and reports.
Customer Service Representative 08/16-01/17
Edison NJ Responsible for handling a wide range of incoming and outgoing calls, transferred Over hundred calls per day to different departments,answering over sixty emails per day,also Processed members insurance information
Customer Service Representative 03/15 - 12/15
Hello Fresh, Linden NJ Responsible for handling over forty inbound and outbound calls, answering over eighty emails per day, handled payments for previous and new customers. Updated customer’s records and payments. Trained and supervised a team of eight.
Customer services representative (Team Lead) 01/13 -10/15
Loyal 9 Marketing,
Garfield NJ Responsible for handling a wide range of incoming and outgoing calls, transferred Over sixty calls per day to different departments.Trained and supervised a team of ten.