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Customer Service, Medium, Spiritual Advising

Jacksonville, FL
June 15, 2018

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**** ***** ** *** *-* Jacksonville, FL 32210

PHONE: 904-***-**** EMAIL:


A well organized and self-motivated individual with an excellent interpersonal

and customer relations skills.


HealingHands HealingSouls- Jacksonville, FL 2016- current

Spiritual Advisor: Provide past, present, and future insight to clients based on the inquiries they have. Use of tarot/oracle cards, pendulums, and spiritual/energetic influence to bring forth the answers from Source. Chakra/energy balancing and healing with use of crystals and life force energy.

Align Networks- Jacksonville, FL 2016- 2017

Care Coordinator: Responsible for taking orders for medical supplies, procuring written authorization for all supplies shipped or ordered. Take referrals from adjusters, case managers, and MSC’s sales reps. Filing past orders in patient’s file. Writing up credit requests, proofing and invoicing orders.

OptumRx (Division of UHC) - Jacksonville, FL 2013- 2016

Customer Service Representative: Answered incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries. Helped guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. Identified issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders.

Baptist Hospital- Jacksonville, FL 2012-2013

Registered Pharmacy/I.V. Technician: General pharmacy technician duties, which also included assisting in the preparation of sterile solutions and dosage forms. Processed unused medication for credit. Prepared chemotherapy I.V. infusions for pediatric oncology. Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques. Mix pharmaceutical preparations according to written prescriptions.

Life Line Home Care- Jacksonville, FL 2011- 2012

Certified Pharmacy Technician: Maintain proper storage and security conditions for drugs. Fill bottles with prescribed medications and type and affix labels. Order, label, and count stock of medications, chemicals, and supplies, and entered inventory data into computer. Receive written prescription, refill requests and verify that information is complete and accurate. Receive and store incoming supplies, verify quantities against invoices.


Virginia College, Jacksonville, FL 2010- 2011 Pharmacy Technician Diploma

Virginia College, Jacksonville, FL 2016- 2017, Medical Reimbursement

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