Information Systems Technician

AUSTON GROTH

Information Systems Technician

Inactive DoD Top Secret SSBI Clearance

Laveen, AZ ************@*****.*** 415-***-**** LinkedIn PROFESSIONAL SUMMARY

Accomplished U.S. Navy veteran and Network Administrator with over 17 years of experience managing IT hardware and software in a multi-site, multi-host, networked environment. Highly knowledgeable in all areas of IT and related business principles and processes. Extensive experience with Active Directory, hardware/software configurations, server management and mobile device support. Demonstrated success completing projects within timeline and budget.

ACCOMPLISHMENTS

PC department leader in ticket count and service request completion in San Francisco office from 2014- 2016 at Bloomberg, LP

Led positive customer satisfaction survey ratings from 2013-2016 at Bloomberg, LP

Led weekly ticket resolution quality and update reviews from 2013-2016 at Bloomberg, LP

Promoted to Head of the San Francisco Mobile Department at Bloomberg, LP

Promoted from Field Service Representative to Internal IT Support at Bloomberg, LP

Awarded the Navy and Marine Corps Achievement Medal and the Good Conduct Medal CORE COMPETENCIES

Active Directory Desktop Support Data Center Operations Remedy LanDesk Citrix CUCM Exchange Activesync VPN Bomgar Office 365 Sharepoint R-Admin SCCM SAP Windows 7 NEXI Plantronics Hardware Software Circuit Testing Secure Token IDs Customer Service Servers Mobile Technology EXPERIENCE

Cyxtera Technologies IT Operations Technician II 01/2017-05/2018

Monitored Critical Systems with IO.OS and Remedy/Vantive ticketing systems

Provided operational IT support for Cyxtera’s Phoenix and Scottsdale data centers

Managed daily trouble tickets including: Connecting a client USB drive to a server, running and testing copper and fiber cross connects and racking routers and servers

Utilized crash carts to configure devices and resolved connectivity issues

Moderated access control and user authentication using Bio Connect and Lenel

Maintain accurate and detailed logs within the established ticketing system for customer calls and system alerts. Office 365 and sharepoint.

Cowen and Company IT Associate 07/2016-12/2016

Provided remote IT support to 80+ users for two San Francisco offices and other Cowen offices

Configured and maintained Active Directory infrastructure, VPN, desktops, servers, printers, facsimiles, and mobile devices

Supported and configured Enterprise applications including: LanDesk, Activesync, Citrix, CUCM, Exchange, Excel Addins, Financial Software and Trade Floor Support

Setup video conferencing and provided support to various vendors

Identified and resolved network security and performance concerns

Utilized a dispatch ticketing system with both manual and automatically assignments

Issued, enrolled and troubleshot Secure Token IDs Bloomberg, LP Information Systems Representative 12/2012-04/2016

Provided internal user support, management and troubleshooting for Bloomberg’s 300+ San Francisco users

Supported desktop hardware and software installations/troubleshooting in a Windows 7 environment including: SAP, Bomgar, RDP, R-Admin, SCCM, and EOL upgrades

Created WiFi accounts, secure token IDs, and biometric enrollment for internal employees and vendors

Conducted switch port management (IT Locate), PXE imaging, server installation, and printer management

Configured and maintained Active Directory infrastructure, VPN, desktops, servers, printers, facsimiles, and mobile devices

Created ACD Phones globally (2nd Nature and PBX Command Line) and installed NEXI and Cisco Jabber Video Conference Software and Plantronics Wireless phone headsets Bloomberg, LP Field Service Representative 02/2007-12/2012

Managed hardware (swaps, upgrades & troubleshooting) for Flat Panels, keyboards, and PCs and configured Single/Dual Routers (installation, setup, testing & removal)

Tested circuits (DSL to DS3) with TELCO and Riser Management Companies

Utilized a dispatch ticketing system with both manual and automatically assignments

Re-imaged PCs on-site via GHOST software

Performed software troubleshooting (Bloomberg) and installation

Conducted RMA processing of equipment from customer sites

Issued, enrolled and troubleshot Secure Token IDs

Setup and dismantled vendor booth and equipment at conference trade shows Northrop Grumman (Contract) Desktop Support Technician 02/2006-11/2006

Supported the IT needs of a 1,000+ user base under contract with Tek Systems

Performed maintenance and upgrades on PCs, handheld devices, laptops, and printers

Managed PC setup and deployment for new employees using standard hardware, images and software

Provided end user support, including after hours on call support on a rotating 24/7 schedule

Assigned users and computers to proper groups in Active Directory Arrowpoint Corporation Naval Logistics Center Technician 11/2004-02/2006

Provided desktop support and communication assistance across a broad user base

Monitored assigned tickets and tasks and provided service or escalation as necessary

Provided software training, technical advice, LAN/hard disk back-ups for disaster recovery, hardware and software installation and resolved printer malfunctions

Ensured that downstream systems (Active Directory, Anti-Virus, ex) have proper inventory controls

Researched trends and end-of-life timelines for existing standards United States Navy Information Systems Technician 08/2000-08/2004

Managed 5 servers and over 148 client workstations for over 400 users

Collaborated with Marine Network Support Company while onboard

Operated, monitored, installed, and repaired various information systems equipment

Created and maintained logs of work performed and actions taken to solve information system problems

Diagnosed system failures to isolate the source of the problem between equipment, cables, system software and/or application software

TRAINING

IT “A” School United States Navy 2010-2011

Graduated 2nd in Class

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