Manager Project

Jong (Jay) K. Lim

***** ****** ****** • Cerritos, CA 90703 • 562-***-**** • ********@*****.***

Summary

Proven leader proficient in agile and traditional environment, strategically driven to constantly innovate through market research and analysis operating as stakeholder and driver of diverse large scale products from B2B and B2C ecommerce, CRM and integrated applications and systems to entertainment properties

Technical Skills

MS Project, Office, Visio, Sharepoint

Google Analytics, Adobe Analytics (Omniture), Webtrends

Atlassian Jira, Bugzilla, ActiveCollab, Basecamp, PVCS

Teamsite, SDL Tridion, WordPress

VMWare, Selenium, SQL, Soasta

Professional Experience

EB Wealth and Financial Services, Cerritos, California July 2016 – present

Senior Consultant

Developed company branding, mission objectives and marketing plans for medical and life insurance product suites

Created master project plan for client application redesign through MS Project and created milestones and day-to-day tasks through JIRA

Initiated and finalized lease agreement, infrastructure and service costs for relocation of business

Developed templates for mission critical contract documentation like SLA, RFP and detailed budgeting and invoicing reports

Toyota Motor Corporation, Torrance, California

Senior Project Manager May 2015 – Jun 2016

Designed and negotiated multiyear digital initiative to deliver multi-channeled Lexus luxury experience to mobile and web platforms with dealership participation in state of the art technology such as AR, finger scan and real-time onboard diagnostics

Organized UX/UI review sessions with creative teams India, NYC and LA with real time feedback and update with UXPin and InVision

Established partnerships with executive stakeholders in marketing, creative and development and finalized SLA, RFP, SOW

Developed end-to-end budget and project timeline (.mpp) and managed CR, risks and defects through JIRA

Streamlined best practices with Toyota (TMS), Lexus and Scion for concurrent and integrating projects

Self Employed Jun 2012 –May 2015

Project Manager

Participate in creating SLA and RFP for external agencies, document business requirements and high level design

Gather and analyze business requirements, develop site wireframe, oversee cloud asset management, facilitate two week sprint cycles

Implemented Ruby on Rails applications that consolidated client and partner activities and deliverables

Facilitated redesign of inventory and order management system for wholesale B2B based in ZOFRI, Chile

Mattel Inc., El Segundo, California Apr 2005 – May 2012

Senior Manager, Global IT

Governed contracts and logistics for multi-million dollar projects including drafting and reviewing statements of work, requests for proposals and service level and nondisclosure agreements

Developed budget allocation and expenditure system with web and finance department to generate monthly, quarterly and annual reports

Established mobile publishing team to produce IOS and Android applications utilizing cloud services like Device Anywhere and VMWare for device compatibility and version control

Spearheaded global redesign of core legacy sites like Barbie and Mattel from outdated Flash to HTML5 standard with CMS backend

Manager, Quality Assurance

Established offshore team in India that provided support across multiple verticals at competitive costs

Built a web analytics team that implemented Business Intelligence with Google Analytics across over 60 Mattel brand domains and published automated and custom reports to brand marketing, e-commerce and IT departments

Led the QA team on major projects such as Mattel website redesign, development of its official e-commerce site Mattelshop.com and Barbie massive multiple online community Rebuilt the QA team with VP oversight

Designed and implemented a new system to streamline, track and execute Project Life Cycles

Supported global expansion of web presence of Mattel’s core brands like Barbie and Hot Wheels across 24 countries

AT&T Jun 2001- Sep 2004

Senior Quality Assurance Analyst

Facilitated PeopleSoft implementation of Customer Relationship Management project and developed execution strategy and deliverables with Accenture

Customized, developed and documented test plans for Vantive7/Oracle 7.3.4/Solaris migration to CRM 8.8/Oracle 9.2.x/AIX to meet business requirements, developed test strategy for web based applications supported by Soap, Java script for order management team, sales, billing, Computer Telephony Integration (CTI)modules, transitioning of Modus & QIP interfaces into CRM, and structuring the test procedures for dynamic/static and COVAD DSL accounts

Served as lead tester for Amdocs IAF customer care management project for high-speed Internet for dedicated services which including transitioning migrated legacy accounts from Vantive 7/Oracle 7.3.4 to IAF & eHelpDesk /Oracle 8.1.7.

Coordinated with requirements analysts and customer support users to strategize, implement test enhancements and troubleshooting in UNIX/Oracle based backend batch/ad-hoc reports, bill processing scripts, and invoice validation

SBC Yahoo DSL migration - Tested GUI and UNIX/Oracle based backend interface/programs for customer registration for migrated DSL accounts from Prodigy

Legacy Prodigy Migration - Developed test plans for interfacing Prodigy wholesale dialup accounts and transitioning existing customer data

Awards and Affiliations

Project Management Institute (PMI) Member

Mattel Standing Ovation Award: 2009, 2010, 2011

2007 Outstanding Achievement in Web Development: Barbie, Hot Wheels, Pixel Chix, webaward.org

2003 SBC CIO Award for outstanding performance and contribution to SBC Yahoo! Project

Education

B.A., Legal Studies, University of California, Berkeley, CA

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