Resume

Sign in

Customer Service Technician

Location:
Antioch, CA
Salary:
32.00
Posted:
June 15, 2018

Contact this candidate

Resume:

**** ******** **** ** *******, California ***** **5/778/8200 ac5v58@r.postjobfree.com

DONALD WASHINGTON

**** ******** **** **

ANTIOCH, California 94531

***/***/****

ac5v58@r.postjobfree.com

WORK EXPERIENCE

JOHNSON GROUP TAMPA FL

Electrian-low volt Jan 2012 – present

• Install new phone lines, cable, fax, and internet. Installed new and remove old wiring inside and outside AT&T Phone Company Oakland CA

Service Technician Jun 1999 – Jul 2009

• Installed phone lines, phone jacks, aerial drops or underground constructed. Maintained a vast network of wires and cables which transmits the signal needed to provide service to residential and commercial customers. Maintained and repaired service for customers after installation of telephone line,and optical cable lines were placed in position. Cable may need to be splice to complete the connections by connecting individual wires or fibers with in the cable. Troubleshoot work with (VOIP) cat5 and twisted pair. Worked with customers and having strong communication and customer service skills.

• Carried out installation reported requirements meeting time limits

• Resolved problems inside a known service level agreement time frame

• Provided end-user training on new installations and answered questions and concerns

• Maintained a high quality sanitized job site

TCI Cable/Cable Oakland Oakland CA

Cable Installer Aug 1991 – Jun 1999

• Responsible for installation of aerial and underground cable service in the greater Oakland area.

• Duties include testing, changing and new installation of cable lines, additional outlets, trouble shooting and providing on-site resolution

• Process order paperwork and written request for inventory control

• Provided user education of cable equipment and controls

• Heavy customer contact and customer service skills

• Utilizing a variety of hand tools

EDUCATION

THOMAS STONE HIGH WALDORF, MD

• GENERAL(1982-1986) DIPLOMA

SOLANO COMMUNITY COLLEGE SUISUN,CA, CA

• AERONAUTICS(1987-1989)

PHILLIPS JUNOIR COLLEGE FRESNO, CA

• ELECTRONIC TECHNICIAN(1990)

ADDITIONAL SKILLS

• Detail oriented and results driven

• Excellent verbal and written communication skills

• Experience working with commercial and residential clients

• Valid driver's license with clean driving record 4709 STERLING HILL DR ANTIOCH, California 94531 925/778/8200 ac5v58@r.postjobfree.com



Contact this candidate