Manager Store

Shannan Kutscher

Store Manger III - Sears Holding Corporation

Asheville, NC

ac5v49@r.postjobfree.com - 828-***-****

Store manager equipped with extensive experience in retail management and sales.

Quality focused store manager adept at providing employees clear guidelines and targeted goals.

Store manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.

Driven store manager skilled in providing creative solutions to customer compliants.

Trains retail associates on sales techniques and crisis management. Hardworking retail management professional vered in all aspects of running a high end store, including opening and closing procedures, banking, merchandising, multi-tasking and recruiting.

Authorized to work in the US for any employer

WORK EXPERIENCE

Store Manger III

Sears Holding Corporation - Asheville, NC - July 1983 to Present Deliveries excellent customer service by greeting and assisting each customer. Addresses customer inquiries and resolves complaints. Design and implement customer satisfaction metrics. Helped to open a new store and helped with recruiting and training staff. Stock and restock Inventory when shipments are received. Reorganize sales floor to meet company demands.

Direct and supervise employees to engage in sales. Determine staff promotions and demotions, and terminate employees when necessary. Complete weekly schedules according to payroll budget. Train all new mangers on store procedures and policies. Train staff to deliver a WOW customer experience.

Address and correct staff communication issues in a tactful and effective manner. Work closely with District Manager on new projects and policies. Contribute to merchandising ideas at team meetings.

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