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Customer Service Medical

Location:
Owings Mills, Maryland, United States
Posted:
June 12, 2018

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Tracy Richardson

**** **** ****** ***** *** *** Owings Mills, Maryland 410-***-**** ac5uub@r.postjobfree.com

Objective

Professional driven with a desire to provide unparalleled customer service in the healthcare world. I have the ability to multiple task and abiding by company policies while maintaining a positive attitude, Trustworthy and ethical

Education

BALTIMORE COMMUNITY COLLEGE

GENETIC NURSING ASSISTANT PROGRAM BALTIMORE, MD 11/1999-01/2000

•CNA/GNA CERTIFIED

•CPR CERTIFIED

•MEDICATION TECH CERTIFIED

ANNE ARUNDEL COMMUNITY COLLEGE ASSOCIATE’S DEGREE ANNE ARUNDEL, MD

Major: Nursing

Expected completion date: 2020

23 College Credits

•Skills & Abilities

•Verbal and Written Communication

•Interpersonal Skills

•Multitasking Ability

•Problem Solving Experience

•Team Player

•Customer Service Skill

•Typing Skills 20-25 WPM

•Information Organizing

•Prioritizing Management

• Microsoft Word

•Microsoft Power Point

•Over 15 plus years in GNA/CNA EXPERIENCE

Experience

Veterans Health Administration MEDICAL RECORD CLERK December 2016 to April 2018

• Assists employees with payroll related questions.

• Retrieves information from various electronic health records and other automated records systems.

• Sorts, batches, scans and maintains timely filing of patient medical records.

• Ensures requests for medical records and other documents are promptly processed in accordance with company policy.

• Attends required meetings and participates in committees as required.

•Complete annual home care and hospice Maryland State surveys, executive reports and hospice reports.

•Answers phones and assists internal and external customers.

STAFFING COORDINATOR LOVING CARE SERVICES April 2013 to November 2016

1. Coordinate the schedule

2. Reorganize the schedule to correspond with immediate staffing needs

3. Organize and implement a new procedure for contingent employees

4. Send all pay end reports (in Kronos) in a timely and accurate fashion

5. Deal with all pay issue efficiently.

6. Effectively communicate with current staff and applicants by telephone, written correspondence, email, and/or oral communication when dealing with staffing and payroll issues.

7. Create daily and monthly reports on staffing productivity

8. Assist in the maintenance of open position reports

9. Performs additional duties on request by management to ensure the effective and efficient operation of the Health Services Department

MEDICAL RECORD CLERK LORIEN HEALTH SERVICES September 2010 to February 2013

• Tracks and files required home care and hospice paperwork.

•Collects timesheets, expense reports and receipts from personnel

• Accurately keys all payroll related data necessary and forwards to the payroll department for processing.

• Assists employees with payroll related questions.

• Retrieves information from various electronic health records and other automated records systems.

• Sorts, batches, scans and maintains timely filing of patient medical records.

• Ensures requests for medical records and other documents are promptly processed in accordance with company policy.

• Attends required meetings and participates in committees as required.

•Complete annual home care and hospice Maryland State surveys, executive reports and hospice reports.

•Answers phones and assists internal and external customers.

OFFICE ASSISTANT/MEDICAL RECORD CLERK CORRECTIONAL MEDICAL SERVICES January 2006 to June 2010

•Prepared and handled confidential documents and data for inmates

•Scheduled new inmates doctor appointments and file inmate charts in clinic area.

•Walked the tiers for sick call slips, assist with blood draws from inmates.

•Assist the physician with inmate care and vitals as needed.



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