Support Technical

Location:

Posted:

June 12, 2018

John E Begalke

Technical Support Analyst

*********@*****.***

EXPERIENCE

Skynet Innovations, Cincinnati T echnical Support Analyst January 2018 - PRESENT

I.T. Managed Service provider which provides assistance for all hardware and software both remote and onsite.

ATOS, C incinnati T echnical Support Analyst

May 2017 - December 2017

I.T. Remote support contractor for inbound tech support tickets via phone, email and chat message.

Luxottica, Cincinnati C ustomer Support

October 2016 - February 2017

Vision insurance provider. Provided website support to customers. iSqft Construction Software, C incinnati Market Reporter April 2014 - August 2016

Construction planning and bidding software. Responsible for obtaining digital documents for clients.

U.S. Bank, Cincinnati Online Banker

November 2011 - March 2014

Responsible for Online banking and mobile app technical support. Microcenter, Cincinnati S ales Representative March 2008- November 2011

Electronics sales responsible for light tech support and Selecting PC parts for home built computers.

EDUCATION

Malibu Cove High School, Malibu, California

Graduated - 2003

SKILLS

Versed in desktop PC

components

Computer assembly and

repair

Microsoft Office 365 Admin

Active directory management

and admin

Basic network installation and

support

Experience with remote tech

support via phone, email and

chat

Onsite support including new

hardware installation

Fax machine / printer support

References

Available upon request