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Technical Support Software

Felton, DE
62,000.00 - 72,000.00
June 12, 2018

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James C Juiliano

*** **** ** ******, ** *****



Seeking employment in an organization where I can utilize the skills I’ve acquired through my twelve years of military experience along with my 15 years of Computer Programming and Technical Support.


AVG, Armament Systems, Business Software Applications, CDMA Wireless Systems, Cisco Call manager, Cloning, Compliance Inspection, Computer Hardware Installation/Maintenance, Configuration Management, Database Administration, Debugging, Email Systems, Exchange Management, Explosives & Blasting, Firewalls, General Labor, Group Policy, Hand Tool Use, Hazardous Materials Haulage, Heavy Equipment, IBM Domino Administration, IBM Lotus Software, Inventory Management, LAN Local Area Network, Laser-Guided Bombs, Lift Fifty Pounds or More, Linux OS, Mac OS, Managed Service, Material Handling, Microsoft Access Software, Microsoft Excel Software, Microsoft PowerPoint, Microsoft Project Software, Microsoft Publisher, Microsoft SQL Server, Microsoft SharePoint Server, Microsoft Visio Software, Microsoft Visual Studio, Microsoft Word Software, Military Munitions Response Program (MMRP), Missile Systems, MySQL, Network Administration, Novell NetWare, Ordnance Control, Power Tool Use, Print Servers, Routers, SCCM, SQL, SQL Server, Safety Inspections/Compliance, ServiceNow, Software Testing, SonicWall, Switches, Symantec, System Audits, System Quality Assurance Tests, Systems Administration, TCP/IP, Test Code Quality Assurance, Testing Design/Development, VMware, VPN, WAN Wide Area Networks, WDS, Weapons Systems Operations, Weapons Techniques, Windows Active Directory, Windows Applications Extensions, Windows Media Player, Windows Operating System, Wireless Application Protocol WAP, Wireless Networks PROFESSIONAL EXPERIENCE

MCTSS (MicroComputer Technical Support Specialist) (2014 - Present) Erie 1 Boces, West Seneca, NY

Responsible for the development, maintenance, installation, implementation, support and/or maintenance of computer applications, local area networking operating systems, PC and MAC operating systems. Installs, customizes and maintains vendor supplied software for LAN operations. Familiar with setup and use of Netware (Novell), Win2003, Ethernet, TCP/IP, electronic mail (Lotus Notes et. al), PCs, WIN2003, Macs, and other technologies, strong working knowledge of Windows 7, 8, and 10 Operating System, and assist with second level support. Prepares documentation, charts, tables & diagrams to assist in analyzing problems. Performs troubleshooting for computer equipment. Installs, troubleshoots, supports and maintains network communications and web browser software. Provides related user training for related applications. Evaluates the network operations. Monitors and is responsible for software licenses for software support applications on hardware and software. Maintains inventory database and service contracts. Responsible for DHCP, DNS, GPOs, WDS, SCCM, SonicWall, and VMware. Act as a liaison between the school systems and Erie 1 Boces, by offering services and upgrades to technology, as well as foreseeing the rollout of those functions Programmer/Analyst (2007 - 2014)

The ReHabiliation Center, Olean, NY

Developed and Maintained over 100 databases holding client information and ultimately leading to end users to submitting billing to New York State. Responsible for creating reports and analyzing data. Promoted to Project Lead/Manager of software/hardware integration. Provided PC, MAC, Server and LAN operation support. Maintained inventory and maintenance for over 300 computers. Inventoried and ordered toner for over 300 Printers. Responsible for decommissioning out dated servers and PC, to insure they were recycled properly. Created and maintained Active Directory with over 500 users and security and distribution groups. Maintained and created over 500 users in Exchange along with Powershell Scripting. Owner/Operator (2005 - 2007)

Juiliano Flooring Installation, Cuba, NY

Conducted flooring installation quotes, created contracts and installed materials. Gave customers options on flooring and suggestions on which to have installed in their homes. Received payments and issued receipts. Installer (2004 - 2005)

Flooring America, Olean, NY

Inspected and Prepared floors for installation, Installed product. Received payments and issued receipts. Munitions Systems Journeyman (2W051) (1992 - 2004) Air Force (Rank E-5) Hill AFB, UT

Maintained, warehoused, inspected, assembled, tested, inventoried for the USAF munitions stockpile. Certified to drive a forklift rated at 50k ton and below. Certified to drive a 10K Tractor and pull a 25ft or below trailer. Became proficient in all Microsoft applications. Become Proficient on MS Access. Was responsible for coordinating flight times and munitions handling events along with directing munitions delivers. Scheduled maintenance, inspection and inventory on all stockpiled munitions EDUCATION

Some College Courses, Applied Science (2018)

Community College of the Air Force, Hill AFB, UT

Certificate (2000)

Leadership School, Hill AFB, UTAH


Job Availability Date: May 1, 2018

Citizenship: United States Citizen

Security Clearance: Inactive Top Secret or higher

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