Customer Service Management

CURRICULUM VITAE

Name : Mutyaba Rashid

Citizenship : Ugandan

Date of birth : 15/may/1993

Address : Mutundwe, Kampala

Email: ***************@*****.***

Contact : 070******* / 078*******

PERSONAL STATEMENT

A highly motivated and experienced customer service advisor with a variety of customer support departments. Focused on providing a first class customer experience and resolving any queries, complications or issues that may arise. An excellent telephone manner and enthusiastic approach combined with a genuine warmth and dedication to customer satisfaction inspires confidence in the customer and among colleagues. CORE SKILLS

> Strong organisational, administrative and inter-personal skills.

> Workload and time management.

> Excellent telephone manner.

> Dedicated, driven and pro-active.

> Confident communicator.

> Supportive of junior staff members.

> Able to remain calm in challenging situations.

EMPLOYMENT HISTORY

Sales person with Mtn Uganda 1 year and 8 months.

(November 2013) present

> Part of a busy customer service team providing front line support for valued customers.

DUTIES

> Receiving and dealing with all initial customer communications, by phone, mail and face-to-face

> Guiding all customer issues to a satisfactory conclusion

> Assisting management with customer service policies

> Creating and maintain customer call logs

> Promoting the supportive image of the company in every way possible Receptionist - Rohna guest house and Bar

(October 2014 - 2016 August) present

DUTIES

> Calmly deal with often challenging issues in customer complaints department.

> Resolve any customer grievances and provide solutions accordingly.

> Ensure customer satisfaction and trust was re-built beyond expectation.

> Escalate calls to relevant departments when required. EDUCATIONAL BACKGROUND

YMCA Comprehensive institute - Diploma in travel and tourism management (2013 - 2015)

Kololo High School - U.A.C.E (2009 - 2012)

Kitebi Secondary School - U.C.E (2005 - 2009)

Mengo Primary School - P.L.E (2005)

PEFEREES

1. Mr. Wandela Samuel

Department of travel and tourism

Tel: 077*******

2. Prince Amoni Mutebi

Project management

Contact this candidate