Name : Mutyaba Rashid
Citizenship : Ugandan
Date of birth : 15/may/1993
Address : Mutundwe, Kampala
A highly motivated and experienced customer service advisor with a variety of customer support departments. Focused on providing a first class customer experience and resolving any queries, complications or issues that may arise. An excellent telephone manner and enthusiastic approach combined with a genuine warmth and dedication to customer satisfaction inspires confidence in the customer and among colleagues. CORE SKILLS
> Strong organisational, administrative and inter-personal skills.
> Workload and time management.
> Excellent telephone manner.
> Dedicated, driven and pro-active.
> Confident communicator.
> Supportive of junior staff members.
> Able to remain calm in challenging situations.
Sales person with Mtn Uganda 1 year and 8 months.
(November 2013) present
> Part of a busy customer service team providing front line support for valued customers.
> Receiving and dealing with all initial customer communications, by phone, mail and face-to-face
> Guiding all customer issues to a satisfactory conclusion
> Assisting management with customer service policies
> Creating and maintain customer call logs
> Promoting the supportive image of the company in every way possible Receptionist - Rohna guest house and Bar
(October 2014 - 2016 August) present
> Calmly deal with often challenging issues in customer complaints department.
> Resolve any customer grievances and provide solutions accordingly.
> Ensure customer satisfaction and trust was re-built beyond expectation.
> Escalate calls to relevant departments when required. EDUCATIONAL BACKGROUND
YMCA Comprehensive institute - Diploma in travel and tourism management (2013 - 2015)
Kololo High School - U.A.C.E (2009 - 2012)
Kitebi Secondary School - U.C.E (2005 - 2009)
Mengo Primary School - P.L.E (2005)
1. Mr. Wandela Samuel
Department of travel and tourism
2. Prince Amoni Mutebi