Beth Giffin

302-***-****

**** ****** **, **********, ** 19809

ac5udg@r.postjobfree.com

Professional Profile As an Administrative Assistant I have handled many responsibilities including answering/ directing phone calls, greeting/assisting customers, management and staff. Experienced managing calendars and setting up conferences or travel arrangements/itineraries. My proficiency with MS Office includes correspondence through Word, mid-high level database creation and maintenance through Excel, database and form creation in Access, presentations/slideshows with sound in Publisher and MS Outlook . Have set up rolled out new software, updated software and am comfortable using most programs including proprietary software . As Helpdesk Rep, I resolved software and hardware issues, creating technical documents and maintaining the e-mail system. Trained Customer Service Reps to sell and use new software Work History

August 2016 – May 2018

Administrative Assistant

Temple Beth El, Delaware

Rolled out and started the use of Shul Cloud management software Answered phones, screened calls, answered questions, concerns and resolved issues within my position

Accepted donations, sent out notices and applied payments Created events and payments online.

Created brochures, flyers, event announcements, letters and other communications that were sent to the community.

Professional verbal and written communication skills Responsible for accounts receivable including deposits, creating and applying payments correctly in software/syncing software to Quickbooks

Mail merge documents/mailings

Able to garner information as needed

Ordering and tracking inventory

Maintaining Memorial Boards

2008 – 04/2012 & August 2015 – Present

Substitute Administrative Assistant

Brandywine School District, W ilmington, DE

Process payroll for all reported time employees

Created inventory database for each school with

an auto-populating summary sheet for Facilities

Used Alert Now and Connect 5 system to send out

broadcast messages with emergency information

or for notifications.

Assisted in Grant writing and processing

Worked with the Financial department to

ensure bills were processed correctly and in a

timely manner

Process expense reports & travel/personal

request forms.

See below for other responsibilities.

April 2012 – July 2015

Senior Administrative Assistant

Brandywine School District, W ilmington, DE

Use E-school to enter/withdraw students

and manage information

Track tuition

Create applications

Run various reports

Schedule meetings

Process all registration packets

Answer switchboard

Track, update, store and forward student records

Update school website

Create flyers and brochures

Used Alert Now and Connect 5 system to send

out broadcast messages with emergency

information or for notifications.

06/2005-01/2007

Administrative Assistant/Assistant Teacher

Siegel JCC, Wilmington, DE

Answer switchboard and direct calls or take messages Greet guests and parents

Distribute and accept applications for program

Assisted teachers in the classrooms in the afternoon Responsible for children’s safety and hygiene

J une 1, 2005

Night Auditor/Customer Svc Rep.

Hawthorn Suites, Fogelsville, PA

Greeted guests and checked them into the hotel ensuri all paperwork was correct and everything was in order As Night Auditor I ran reports to compare the rooms, g and revenue received.

Directed guests to various locations within the

surrounding area

Gave recommendations for food or events

Checked guests out of the hotel

Prepared and set out breakfast buffet

May 30, 2005

Level 1 Helpdesk

Day-Timers Inc., Trexlertown, PA

Supported Day-Timer software for customers

via phone, email and fax.

Created technical documentation for the IT

department t o send via fax or email.

Trained the sales and customer service departments on how to ue and answer basic questions about the sof Education Diploma PC/Lan

Allentown Business School Liberal Arts/Education

Allentown, PA

January 1, 1998

Middlesex County Community College

Woodbridge, NJ

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