Customer Service Microsoft Office

Pamela J. Barton

919-***-**** Youngsville, NC ***96 **********@*****.***

●Receptionist

Highly competent and well-organized customer service professional with more than 20 years of experience performing challenging tasks with precision, accuracy, and consistency. Excel at organizing, follow through, troubleshooting, problem resolution, and taking adverse situations and making them positive. Effectively communicates with cross-functional departments to prevent gaps in obtaining information and achieving desired outcome.

Areas of Expertise

Customer Service Problem Resolution Troubleshooting

Process Improvement Project Management Data Entry

Cross-Functional Multitasking Team Leadership Communications

Technical competencies include Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Professional Experience

Nationwide Insurance, Raleigh, NC October 2000–April 2017

Property & Casualty Processor II

Chosen by management to process complex cases including case reviews, bad charges, collections, and special transactions (manual rating, interregional transfers, third party coverage verification).

Accurately processed changes for existing client policies for personal lines products in a timely manner ensuring accuracy in billing and coverage.

Instrumental in team meeting service level agreements resulting from working effectively and efficiently with cross-functional teams and departments which reduced pending counts.

Performed quality checks, analyzing and correcting errors resulting from coding, underwriting, agents, and accounting input.

Subject Matter Expert SME on training trends and processes which improved quality and consistency in document development within business units.

Earlier Employment

Assistant Underwriter, North Carolina Joint Underwriters

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