Customer Service Medical
Resume:
Cynthia Koonce
Trenton, NC *****
*****@*******.***
Results driven medical professional familiar with medical terminology, anatomy, physiology, and medical science. Experienced with various coding languages with ability to multitask and prioritize requests. Known for accountability and leadership. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Principal Clinical Dictionary Analyst
GlaxoSmithKline
2011 to 2015
• Area leader that oversaw a team of 12.
• Oversee coding from different CRO's, both domestically and internationally.
• Assist in creating coding procedures and guidelines.
• Selected to complete MedDRA versioning twice a year.
• Train all incoming staff, including travelling to India to conduct trainings.
• Demonstrate active participation as a member of a cross-functional team
• Coding Verbatim terms using MedDRA and using the MedDRA browser. Senior Clinical Dictionary Analyst
GlaxoSmithKline
2002 to 2011
• Preceptor to new employees in the coding department.
• Quality check work, to ensure department standards.
• Code terms using MedDRA.
• Code terms in WHO-Art.
• Worked on Standard Operating Procedures guidelines and source documents.
• Created high level reports for upper management, regarding daily quality. Senior Coder
PAREXEL
1999 to 2002
• Coding terms using MedDRA
• Code terms using WHO-ART
• Ran Consistency reports
• Worked on Standard Operating Procedures
Assist the CRA
In-house CRA
1996 to 1999
• Registered physicians in the IVR
• Assist with study reports
• Problem solve regarding shipments of investigative medication
• Collect regulatory documents and review of the documents Education
Associates of Applied Science in Medical Reimbursement and Coding Bryant & Stratton College
2017
Diploma of Nursing in Register Nurse (inactive)
Watts School of Nursing - Durham, NC
August 1989 to January 1992
Skills
CODING, AUDITING, CPT, CPT CODING, CUSTOMER SERVICE Additional Information
Skills
ICD-9 and ICD-10 Coding
CPT Coding
Medical Dictionaries
Leadership
Team Work and Training
Medidata Inform
RAVE
Documentation
Reporting
Compliance and Auditing
Customer Service
Patient Communication
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