Customer Service Manager
Resume:
Clayton Rowell III
Boston, MA *****
CELL 857-***-**** EMAIL: *********@*******.***
OBJECTIVE:
I strive to pursue a career where my experience/knowledge along with my strong customer service skill sets will enable me to excel in a company position. I am seeking a position where I can demonstrate my abilities and contribute to a company's business goals and success. Being an ambivert grants me the ability to adapt to changing business objectives. I am seeking to professionally grow along with the company and the company's mission.
EDUCATION:
2004-2006 Gibbs College Boston Major: Business Management
2001-2003 IBEW Trade Schools
Concentration: Electrical theory
2001-2002 Apprentice Preparedness Program
Concentration: General trades
South Boston High School Year of Graduation: 2000
EXPERIENCE:
Dec 2012 - Current Comcast- Communications Tech 5 Advanced South Boston, Ma Responsible for installing, troubleshooting, and resolving escalated customer issues for all Company commercial products in
accordance with the Company procedures, NEC, NESC and OSHA requirements. Installed advanced products from other manufactures such as Cisco VOIP phone systems as well as Cisco switches and firewalls, EdgeMarc multi service gateways for VOIP and SIP trunking, Ciena switches as well as many other products. Proficient in fiber optic cable installation and splicing. Supported new product releases and provided feedback and training for other technicians in the new products. Provide support to medium to large corporations IT departments. Provide verbal and written communication to customers, building managements, city departments and officials, construction general contractors, and other professionals. As an Advanced tech I am responsible for leadership, technical support, training and guidance to the field technicians installing and servicing products. Successfully completed Intro to Leadership course. I am the recipient of 3 ACE awards for customer service and Awesome award for positive customer feedback and was nominated to apply for Link 2 Leadership training.
Jan 2010- Dec 2012 Contemporary Home Renovations & C.H.R. LLC, Construction/Maint Mgr Boston/Cambridge, MA
Scheduled projects in logical steps and budgeted time required to meet deadlines. Determined labor requirements and dispatched workers to construction sites. Inspected and reviewed projects to monitor compliance with building and safety codes, and other regulations. Interpreted and explained plans and contract terms to administrative staff, workers, and clients, representing the owner or developer. Prepared contracts and negotiated revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors. Obtained all necessary permits. Directed and supervised workers. Studied job specifications to determine appropriate construction methods. Selected, contracted, and oversaw workers who completed specific segments of the project, such as painting or plumbing. Requisition supplies and materials to complete construction projects. Prepared and submitted budget estimates and progress and cost tracking reports. Develop and implement quality control programs. Take actions to deal with the results of delays, bad weather, or emergencies at construction site.
Confer with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such a s work procedures, complaints, and construction problems. Planed, organized, and directed activities concerned with the construction and maintenance of structures, facilities, and systems. Investigated damage, accidents, or delays at construction sites, to ensure that proper procedures were carried out.
July 2004- February 2010 Dish Network, Field Service Specialist II Rockland, Ma
Assists with the installation, testing, and repair of Direct Broadcast Satellite systems and related equipment that receive communication satellite signals for commercial customers, residential customers, and retail outlets. Reviews installation specifications, building permit, manufacturer's instructions, and government ordinances to determine installation site. Selected, orientated and installed communication equipment, according to specifications, to meet customers needs. Visually inspects installation site to identify obstructions, such as trees or buildings that could distort or block signals from satellite. Performed off air broadcast network signal strength tests, per guidelines. Tested installed system for conformance to specifications. Instructed customer in use of equipment and effectively documented work orders. Replaced or repaired defective parts. Accurately maintained van inventory and coordinated van maintenance schedules, to ensure vehicle was in good condition.
2004- 2008 Tropical Vibes Bar (Restaurant & Night club), Manager Pawtucket, RI
Supervised the activities of the night crew staff. Managed the facilities day to day reports and expenses as required to maintain the operational integrity of the business. Negotiated terms and agreements with appropriate vendors as required/needed. Responsible for reviewing and collecting Accounts receivables and controlling the club's budget and expenses. Responsible for reprimanding employees when policies are violated. Responsible for reporting any losses/fraud as a result of theft or property damages. Investigated certain cases as needed to help recuperate any prospective or actual losses to the business due to fraud theft etc. Trained staff as needed to fulfill job requirements and expectations of the business. Responsible for developing business relationships with vendors, other night clubs etc. to expand business clientele and business relationships in the area.
2002-2004 K&H Electrical Systems, Electricians Apprentice Braintree, MA
Helped journeymen electricians assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools. Diagnosed malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem. Connected wires to circuit breakers, transformers, or other components. Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes, test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system.
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