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Insurance Management

Staten Island, New York, United States
June 13, 2018

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Paula A. Miller

** ****** ******, ****** ******, NY 10308 • 917-***-**** •


A proactive, versatile and results-driven professional, offering strong administrative, organizational, client relations and time management skills • Cultivate productive relationships with all contacts, fueling the positive flow of relevant, accurate information • Maintain composure and efficiency in high-pressure, fast-paced work environments • Fast learner, ability to grasp and implement new concepts and ideas quickly • Ability to work with a high degree of autonomy as well as part of a team effort • Knowledge of MS Word, Excel and Outlook, and POS Systems

Core Competencies

Insurance Knowledge

Primary Claims Experience

Reinsurance Claims Experience

General Liability

Automobile Liability

Personal Injury

Workers Comp Claims

Coverage Analysis

Claims Settlement

Training and Development

Management Collaboration

Claims Auditing

Defense Counsel Collaboration

professional experience

American International Group, New York, NY & Olathe, KS • Commercial Claims Analyst 1/2007-8/2016

Investigated, evaluated and settled Directors and Officers, Professional Liability and Employment Practice claims ensuring compliant, timely and cost-efficient resolutions.

Interacted with coverage and defense counsel to settle claims and/or prepare for trial.

Prepared and presented high-value claims to upper management to obtain settlement authority.

Assisted brokers, insureds, claimants and internal customers; employed strong problem-solving and interpersonal skills to positively influence the claims analysis process and diffuse customer problems.

Summarized coverage and claim facts in order to obtain settlement authority from management for claims exceeding settlement authority.

traveler’s insurance, Morristown, NJ & New york, NY • Reinsurance Claims Analyst 1/2006-1/2007

Handled treaty and facultative reinsurance claims for several lines of business including workers compensation, general liability and financial lines.

Reviewed reinsurance agreements to determine nature and validity of coverage.

Issued payments to insurance companies in accordance with the parameters of the reinsurance agreement.

Audited files of underlying insurance carriers to determine the effectiveness of claim handling procedures.

Maintained diary system to ensure claims were resolved in a timely and efficient manner.

Converium reinsurance, New york, NY • Reinsurance Claims Analyst 7/1999-11/2004

Managed a caseload of workers compensation, general/ product liability and automobile liability facultative claims.

Obtained underlying insurance companies claim file to verify details of the loss and coverage in accordance with the reinsurance agreement.

Collaborated with coverage and defense counsel to ensure accuracy of coverage position.

Issued payments to underlying insurance carrier for covered claims.

additional experience

Home Depot, Staten Island, NY • Freight/ Receiving Associate (Part-Time) 3/2017-Present

Advance Auto Parts, Staten Island, NY • Sales Associate/Delivery Driver (Part-Time) 12/2016-Present

Education & Credentials

St. John’s University, Staten Island, NY • Bachelor of Arts Degree in Speech • Graduated Magna Cum Laude

New York State Insurance Adjuster’s License • Licensed in Various U.S. States

Senior Claim Law Associate (SCLA)

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