Customer Service Representative

Donisha Eaddy

302-***-**** *********@*****.*** Wilmington, DE

EDUCATION

Generation Wilmington, Wilmington, DE November 2017 Graduated

● Selected through competitive application process to participate in 120-hour, 6-week training

● Demonstrated expertise in skills including customer service, cash transactions, adaptive communication, cross-selling, problem solving, teamwork, and empathy

● Excelled in role-plays, simulations, and participated in site visits to local retail and hospitality centers Harris School of Business, Wilmington, DE August 2013 Relevant Coursework: Medical Law and Ethics, Physiology, Medical Coding and Pharmacology Newark High School Graduated 2007

WORK EXPERIENCE

Bernard Personnel, Wilmington, DE

Fishisfast

November 2017- January 2018 Package Handler

● Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting, carrying and pulling the item in an efficient and safe manner. Package handlers may be rotated through various positions such as a Quality Assurance, Unloader, Loader, Facer, Scan Weight and Key eetc. The Office of Dr. Lifrak, Wilmington, DE June 2013 - August 2013 M edical Assistant

● Handle phone calls to/from patients, insurance companies, internal customers, etc., utilizing proper telephone etiquette.

● Maintain schedule of appointments and perform other administrative and patient care coordination duties.

Emily Bissell State Hospital, W ilmington, DE Aug. 2011 - Jan. 2012 Dietary Aide

● Responsible for ensuring patients are properly cared for through balanced, nutritional dietary meals served throughout the day.

● Organize tray lines according to meal tickets to ensure each patient receives the appropriate meal in accordance with his/her dietary needs; and responsible for ensuring all serving items are properly sanitized in accordance with state regulations. Budget Rent-A-Car, Bear, DE Aug. 2004 - June 2010 Customer Service Representative

● Responsible for ensuring high quality customer service by supervising clerks; opening and closing rental agreement

● Conducted all banking transactions and reconciled branch account to ensure all monies were properly accounted for and deposited in appropriate accounts

● Conducted sales calls to expand business opportunities and to generate new sales distribution and data entry

SKILLS

● Microsoft Word

● HIPPA

● OSHA

● CPR

● Office Management

● Hiring

● Team Player

● Persistence

● Flexible

● Microsoft Excel

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