John Schauer

Brandon, MS *****

ac5u7k@r.postjobfree.com

SUMMARY

Proven IT professional with server and network experience and wide-ranging end user support ownership. Successful at enhancing the customer experience by strategically improving customer service team effectiveness and productivity through communication, mentorship, training and process improvement

• Windows 7 and 10 • Windows Server 2008, 2012 R2

• Microsoft Windows Active Directory • Microsoft Office O365

• Cisco IOS, 2921 Router, 2960 Switch • Skype for Business Voice Systems

• Windows Mobile Device

Management

• Meraki Systems Console

PROFESSIONAL ACHIEVEMENTS

Customer Satisfaction Philosophy

• Excelled and Delivered high level of user/customer satisfaction in demonstrating personal responsibility to user/customer for ownership of role as the face of IT

• Recognized by CEO for role in deployment of a 3-year, $5 million project to replace forestry/GIS inventory management system

Leadership and Mentoring

• Mentored 6 support team members during their application support training

• Extended knowledge base of computer reimaging process used at Plum Creek to 6 Weyerhaeuser teammates for reimaging legacy Plum Creek computers with Weyerhaeuser image for merge into common environment

Network Infrastructure

• Windows Server – Active Directory administrator and Microsoft Exchange administrator supporting approximately 10,000 users

• Assisted with testing, implementation and support of configuration changes to Cisco and Meraki wired and wireless network infrastructure during adaptation to merger-related policy changes

• Knowledgeable in Layer 2 switching (Cisco 2960), Layer 3 IP network routing protocols EIGRP, BGP, OSPF

(Cisco 2921)

• Experienced with VoIP deployment/conversion from PBX phone systems

• Led desktop systems specialist team of 12 in infrastructure upgrade of desktop hardware and software, WAN & LAN upgrade project of over 100 inpatient hospitals Project Management

• Managed multiple office relocation projects including new office construction and remodel of pre-existing locations during tenant build-to-suit

• Assisted in development of proposal specifications for presentation to management and team review

• Verified completion according to scope of work per project proposal Client Computer Replacement

• Reviewed process results for effectiveness and reduction of time and effort through automation

• Collaborated with team members and other technical resources to improve processes John Schauer Page 2

PROFESSIONAL EXPERIENCE

Technical Support Analyst II 02/2016 – 04/2018

Weyerhaeuser Timberlands -Meridian MS

Owned comprehensive end user and branch office support for 3 regional area offices. Shared responsibility for Active Directory user account maintenance, security group membership changes in 10,000 user enterprise. Led direct and indirect support for 75 end user needs including desktop, laptop, printer, hardware and software support and troubleshooting, VOIP implementation and support. Shared support responsibilities for Cisco 2921 router, 2960 switch and Meraki networking and Dell/Windows server support for 10 remote locations. Managed projects for office relocation infrastructure installation and management, computer replacement and data transferal.

Technical Support Analyst 06/2006 – 02/2016

Plum Creek Timber -Pearl MS (merged with Weyerhaeuser – 2016) Provided primary support as IT contact for area of 150 end users and branch office support for 15 remote sites. Included desktop, laptop, printer, hardware and software support and troubleshooting, VOIP implementation and support for 15 site deployments and 200 end users, assisting with network and server support for the enterprise of 35 offices and 1 hot spare backup data center, office relocation infrastructure installation and management. Provided Windows Mobile device support and application implementation from pilot phase of 20 devices to full enterprise deployment of 500+ mobile devices. Both led and assisted with computer replacement and in-place operating systems upgrades across the enterprise of 800 users Senior Systems Administrator 10/2004 – 02/2006

State of Mississippi – Jackson, MS

Shared support responsibility for Microsoft Exchange and Active Directory environment of 2500 end user accounts

Software Implementation Analyst (promotion) 08/2002 – 10/2004 Desktop Systems Support Specialist 12/2000 – 08/2002 HealthSouth Corporation – Birmingham AL

Software system upgrade implementation project manager Desktop systems end user support – hardware, software, networking, print support for the enterprise of over 10,000 users

Instructor – Windows Active Directory - Summer Course 06/2002 - 08/2002 Jefferson State Community College – Birmingham AL

Instructor, summer term Windows 2000 Active Directory, class of about 30 students EDUCATION/CERTIFICATIONS

Electrical Engineering (coursework) - Auburn University Electrical Engineering (coursework) - University of Alabama at Birmingham

• Cisco CCNA Routing & Switching Completed 5/2018

• ITIL Foundations V3 Completed 3/2012

• CompTIA Network + Completed 12/2007

Contact this candidate