Applied Criminology Honours degree, Customer service experienced

Gayel R. Lennox – Curriculum Vitae

Gayel Lennox

Personal Information

Address: *** ******* ******

Pretoria North

Mobile:

Email: *************@*****.***

Identity No: 930-***-**** 082

Personal attributes

Organisation and Time management

Ability to meet tight deadlines

Excellent computer skills (Word, Excel and PowerPoint)

Report Writing

Reliable and responsible

Adaptable

Team player

Self-starter

Education

Qualification: BSc Applied Criminology- Completed May 2018 Institution: Canterbury Christ Church University, Canterbury, United Kingdom

Qualification: Matriculation

Institution: Willow Ridge High School – Completed 2011 Subjects: Mathematics, Science, History, Biology, English, Afrikaans Additional Skills

Qualification: Peer Mentoring Certificate

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Gayel R. Lennox – Curriculum Vitae

Institution: Canterbury Christ Church University, Canterbury, UK Completed 2016

Qualification: Accredited Teacher of English as a Foreign Language (TEFL) Institution: TEFL, Scotland 2012

Work Experience

Academic Assistance

October 2016 to May 2018 – Volunteer Pastoral Peer Mentor. Canterbury Christ Church University.

• Supporting and mentoring students to successfully transition to university life

• Helping students feel that they belong in university by providing an informal space for them to communicate their thoughts and feelings in a safe and non- judgemental setting.

• Showing enthusiasm, empathy, interest and patience for students

• Maintaining frequent contact, in person or online.

• Maintaining confidentiality at all times.

1 June 2017 – 1 August 2017 – Research data analyst, at Canterbury Christ Church University

• Analysing large quantity of data relating to a topic specific material Part time while studying

June 2014 – Present. Retail Assistant/Stock room assistant. Primark, Canterbury

• Stock Control

• Visual Merchandising

• Maintain a high standard of customer service

• My duties include keeping up the standard of the sales floor, stock room, canteen and office duties

• Ensuring the stock delivered is safely and efficiently placed to their assigned locations within a certain time limit

2013 – June 2014 Barmaid at Canterbury Tales pub

• Opening and closing the pub

• Ensuring customers enjoy the experience

• Providing exceptional customer service to largely tourist and theatre clientelle 2012 (July - December) Crew member at Chill nightclub

• Opening and closing the club

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Gayel R. Lennox – Curriculum Vitae

• Highlighting promotions and specials

• Ensuring customers enjoy the experience and return

• Providing exceptional customer services to largely student clientelle 2009 – 2011 Cinema inspector. Southern African Federation Against Copyright Theft SAFACT (South Africa)

• Ensure no recording of film taking place

• Immediately report any incidents of recording of film to management and, if necessary the police

• Inspect cinema conditions (clean, no broken chairs etc.)

• Make note of:

o Adverts played before the film

o Movie actual start time against scheduled time

o Customer service level of cinema staff

• Compile and submit inspection reports

Interests and Achievements

• Avid gym attendee

• South African provincial high school hockey and swimming

• Enjoy keeping active, busy and always willing to try new and challenging things.

References available on request

Current UK driver’s license

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