Call Center Representative versed in customer support in high call volume environments. Superior
computer and customer service skills, inside sales experience, and telephone etiquette.
Creative problem solver Quick learner
MS Windows proficient Committed to Team Success
Self-motivated Strong customer service orientation
Conflict resolution Mediation capability
Multi-line phone talent Data management
Strong verbal communication Basic Computer Knowledge
Call Center Specialist, 04/2018 to 05/2018
Security Force Inc – Raleigh, NC
Make outbound calls to homeowners regarding a John Deere Tractor promotion to convince them to buy
a home security and alarm system.
Appointment Setter, 02/2018 to 04/2018
Shift4Payments – Morrisville, NC
Make outbound calls to restaurants, diners, and Cafes to set up appointments for Sales Agents to
visit the businesses to sell POS systems and credit card processing.
Inside Sales Representative, 01/2018 to 02/2018
Infinity Marketing – Raleigh, NC
Make outbound sales calls to small businesses to sell phone services, internet, long distance, and
bundle packages for Telecommunications from top providers.
Customer Care Representative, 09/2017 to 11/2017
Conduent – Cary, NC
Handle Open Enrollment elections and provide guidance to active employees and retirees of
Patient Support Co-ordinator, 05/2017 to 07/2017
McKesson Specialty Health – Cary, NC
Communicate with patients and physician offices via inbound and outbound calls regarding
Schedule dispensing and payment after confirming shipping logistics.
Run test claims to discover if Prior Authorizations or copay is needed.
Complete pill count and escalate any compliance or clinical concerns to pharmacist or nurse
Patient Services Representative, 09/2016 to 05/2017
CVS Specialty Pharmacy – Raleigh, NC
Take and make calls to patients, physician offices, and other staff.
Address patient refills by completing a refill guide and scheduling the order for shipment to the
Enroll New Patients into the Pharmacy by following New Patient Enrollment process.
Customer Care Specialist, 09/2014 to 09/2016
Xerox – Cary, NC
Answer inbound calls and assist callers with questions regarding their employee benefits with
Document calls and make outbound calls as needed to ensure highest customer satisfaction.
Contributed to ensuring client satisfaction by making at least 90% or more quality on most monthly
Increased efficiency at the call center by keeping accurate records regarding the content of every call.
Earned positive feedback from many callers regarding my accuracy and attention to detail.
References Available Upon Request
Bachelor of Arts: Psychology, May 2004
North Carolina State University - Raleigh, NC
Psychology GPA: 3.7 GPA: 3.8 Dean's List for 9 semesters at NCSU *University Scholar