Customer Service Sales
Resume:
CURRICULUM VITAE OF JOHANNE MPOSTOL RADEBE
Portion 23 Ext 3, Duduza, Nigel, 1490
Demographics: South African, Black, Male, Married, No Criminal Record
ID No. 691***-****-***; Driver Licence: Code 08 - EB /Own Car/Defensive Driving Pass
Languages: English, Zulu, Sotho, Afrikaans; Relocations: within South Africa
Email Address: *****.******@*****.***; Mobile: 063-***-**** / 062-***-****
EMPLOYMENT HISTORY
February 2002 to January 2016: Lubricants Technical Advisor
Business: B.P. Southern Africa (Johannesburg)
Type of Industry: Petro-Chemical Industry
Duties:
Provide a Technical Support to the Sales Team and Customers ensuring that customers receive a quick and a high level of service.
Day to day lubrication recommendations on what lubricants to use on vehicles, mining, off-road and industrial machines
Product knowledge and the application of our competitor’s lubricant’s e.g. Shell, Caltex, Total, Engen, Fuchs, Mobil, Esso, Sasol
Doing Lubes Technical trainings for our internal staff and also for external customers like Midas, Autozone, Automotive industries, Mining
Doing Lube surveys for Mining, Franchise Workshops, High-Street, Distributors and Industrial customers.
Trouble shooting and failure analysis
Arrange meetings with Technical Managers and Sales team to discuss customer needs and queries
Conduct follow-ups with customer to evaluate and maintain customer satisfaction
Ensuring a good working relationship with Customer Service Unit, Key Account Managers, Technical Services
Interpretation of used sample results from various Labs e.g. Wearcheck
Good negotiating skills and the ability to getting new businesses on daily basis
Good housekeeping, good planning of my work and always promoting Health and Safety
June 1996 to February 2002 Laboratory Technician
Employer: Castrol Southern Africa (Johannesburg)
Type of industry: Petro-Chemical Industry
Duties:
Doing analysis on used and new oil samples
Doing analysis like viscosity, water content, TBN, TAN, oxidation, pour point, flashpoint, density, penetration (greases), cloud point, dielectric strength on transfomers etc
Use of lab equipments like the viscometer, Karl Fischer’s, KV bath, oxidation bath etc
Sample weighing, titration and pipetting
Ability to prioritise and organise my job well
Ability to work under pressure, fast, accurate and neat
Ensure good housekeeping and working safely
August 1990 – July 1995 Laboratory Analyst
Employer: Sasol Synthetic Fuels (Secunda)
Type of industry: Petro-Chemical Industry
Duties:
Fuel and oil sample analysis
Doing analysis like viscosity, Atomic Absorption, distillation, acidity, gum testing, ash content, water content
Use of Lab equipments like XRF, AA, Viscometer, Karl Fischers etc
Logging results in a PC and reporting to the plant telephonically
Quick, hardworking and a team player
EDUCATION
High School: Matric
Institution: St Lewis Bertrand’s High (Kwazulu Natal)
Subjects: English, Afrikaans, Zulu, Physical Science, Mathematics, Biology
Trainings attended:
South African Institute of Tribology (SAIT) - Lubrication Engineering (Kelvin)
HSSE
Global Fuels Technology Training – BP SA
Other Internal Trainings attended:
Defensive Driver Training Course by TITAN PRO-ACTIVE DRIVING
Competition and Anti-Trust e-Learning
Anti-Bribery and Corruption e-Learning
Code of Conduct
SKILLS DEVELOPED
Communication
listening skills
negotiation skills
organisational skills
marketing skills
Trustworthy
reliable and loyal
team player
hard-working
patient and passionate for customer service
COMPUTER LITERACY
Usage of:
MS Word
MS Excel
MS PowerPoint
Internet
AS400 / JDE
Lotus Notes
REFERENCES
1) Mr Julius Senamela – BP Southern Africa – KAM 083-***-**** / 011-***-****
2) Mr Selwyn Fisher – BPSA – former Manager 083-***-****
Contact this candidate