Customer Service Active Directory

Thomas DellaRosa

*** ***** **** ***** ******* NJ 07747 732-***-**** ****************@*****.***

Education: Temple University, Philadelphia, PA

Major: Information of Science & Technologies

Dates of Attendance: 9/2015 to 5/2017

Experience:

Batteries Plus Bulbs November 2017 – February 2018 Technician

● Assist repairing Apple iPhone and Samsung smartphones and other similar technologies

● Welded and soldered for rebuilding of battery packs such as drills or cordless phones. Installed batteries into cars, wheelchairs, and other motorized vehicles

Computer Services at the Fox Business School October 2014 – August 2017

Head Tech Consultant

● Responsible for re-imaging and updating hardware and software services

● Revise over more than 100 PC’s and laptops used by faculty members

● Monitor 5+ labs with over 30 plus PC’s and laptops

● Resolving tickets requested by faculty and staff members with technical computer and peripheral technological issues

Elbow Grease, New Jersey Summers 2012, 2013

House Cleaner

● Provided weekly cleaning renovations to multiple residential rental homes

● Repaired basic and simple home fixtures

● Provided customer service ensuring customers are satisfied with our services

Skills & Languages:

● A+ Certified

● Well skilled in operating/maintenance of Windows 7/8/10 operating systems and Microsoft Office Suite

● Proficient knowledge in repairing/replacing/building hardware of PC/Mac

● Experienced user of Dell KACE Agent, and can operate Remote Desktop and Active Directory

● Programming Languages: Basic level knowledge of C, intermediary knowledge of Java

● Spanish – Basics

Contact this candidate