Customer Service Manager

EMMA NILSSON (******) RESUME

Stenhuggargatan **, 55 323, Jönköping, SWEDEN +46705–846344 ************@****.**

Objective

I'm a decisive and innovative business graduate from Jonkoping University, Sweden, with a major in Marketing Management. During my studies, I've been working part-time at two global companies, IKEA and Red Bull. For totally 6 months, I have been studied abroad in Singapore at Singapore Management University. I am looking for a full-time job opportunity to kick start my career.

Skills & Abilities

Excellent written and verbal communicator

Customer service-oriented

Deadline-driven

Enthusiastic team player

Self-directed

Problem solving

Innovative

Experience

Wings Team Member Red Bull Sweden AB

09/2016 08/2017

Field Marketing, Sampling, Sales Support & Events.

Emphasized product features based on analysis of customers' needs.

Collaborated with colleagues to exchange selling strategies and marketing information.

Used networking opportunities to create successful, on-going business relationships.

Planned and organized routes within territory to maximize efficiency and time in the field.

Maintained friendly and professional customer interactions.

Presented on current promotions to the public at events and tradeshows.

Customer Relations Representative IKEA Sweden

09/2014 06/2018

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Cross-trained and provided back-up for other customer service representatives when needed.

Worked as a team member performing cashier duties, product assistance and cleaning.

Expressed appreciation and invited customers to return to the store.

Managed quality communication, customer support and product representation for each client.

Assisted customers with store and product complaints.

Education

Jönköping University: Bachelor of Science & Business Administration 08/2015 – 06/2018

Related coursework: Marketing Management, Sales, Project Management,

Communication, Statistics and Microeconomics

Singapore Management University: Exchange Semester 08/2017 – 12/2017

Related coursework: Public Relations, Consumer Behavior,

Operations Management, Crisis & Communication management

Erik Dahlbergsgymnasiet: High School Diploma 08/2012 – 06/2015

Social Behavioral Science

Language

Swedish: Native

English: Fluent

German: Basic

References

Sofie Järdler (Consumer Collecting Manager at Red Bull)

Phone: +467*-*******

Linnea Broman (Customer Relations Manager at IKEA)

Phone: +467*-*******

Mail: ******.******@****.***

Contact this candidate