Customer Service Manager

Yvonne D. Blankenship, Dual MBA Graduate

**** ******* **

Omaha, NE 68134

Cell 402-***-****

***********.******@*****.***

Efax: 402-***-****

Skill Sets

For the skills of this position I possess the proficient knowledge QuickBooks 2012, Excel, ADP Payroll, A/R, A/P, bank reconciliations and processing Financial Statements. Summary of Accomplishments

Fundamental accounting knowledge.

Strong 10-key & Data Entry Skills

Experienced in QuickBooks, ADP PC/Payroll for Windows

Efficient, detail-oriented, highly organized

Strong analytical and problem solving skills.

Experience

07/14/17 – Current Marcus Hotels & Resorts Omaha, NE Payroll & Guest Relations Manager

Prepare and process payroll

Credit Card Balancing

Guest Relations

Prepare and process the Night Audit Pack

Post Cash and Charge tips

02/01/15 – 09/01/17 Let’s Get You Connected LLC Omaha, NE Operations Manager

Analyzed and Managed Overhead Expenses

Forecasting

Recruiting

Created Forms & Flowcharts

02/02/15 – 10/09/15 Ford Motor Credit Omaha, NE

Customer Service Associate

Inbound calls in Call Center

Answered billing questions on Customer’s Retail & Lease Accounts

Quoted Lease/Retail Payoffs to Dealers and Customers 08/14/14 – 02/06/2015 Inventory Specialist/Auditor RGIS Omaha, NE

Perform internal audits for various stores

Perform area mapping of stores to create more space for products

Count inventory of whole store including the backrooms/stock 02/10/14 – 07/22/2014 Recovery Associate West Asset Management Omaha, NE

Providing excellent customer service

Collecting payments on accounts

Setting up payment arrangements

10/14/13 – 02/08/2014 Customer Advocate (Contract Position) Randstad, Inc Omaha, NE

Provide customer service to customer needing emergency roadside assistance

Renewing memberships

Answering billing questions

5/13/2013 – 8/30/2013 Small Business Account Manager Collabera, Inc. Omaha, NE

(Contractor at Yahoo!)[Contract ended]

Educate customers on products & help customers to be successful

Solving complex customer email and telephone inquiries by utilizing multiple customer support tools

Document in detail all interactions with customers

Effectively articulate complex information to a variety of technical and non technical customers 8/272012 – 5/10/2013 Customer Care Representative First National Bank Omaha, NE

Process Payments

Answered billing questions

Process Credit limit Increases

Reconciliation of bank statements

Education

Jones International University - Online

Dual Masters in Forensic Accounting & Finance, Graduated: 08/31/2014 Kaplan University, Omaha, NE

Master in Business Administration, Graduated, 03/06/2012 https://kaplanu.optimalresume.com/previewDoc.php?tkn=4670baea763156f8e8f253ca844fe069-p34411 Kaplan University, Omaha, NE

Bachelor of Science in Accounting, Graduated 02/16/2010 Vatterott College, Omaha, NE

Associates of Science in Computer Systems & Network Technology, 06/24/2005 R eferences

Available upon request.

Contact this candidate