Sales Customer Service

*** **** ******** **** • HONEA PATH, SOUTH CAROLINA 29654

PHONE 864-***-**** • E-MAIL ************@*****.***

ROBIN L. POTTS

SUMMARY OF QUALIFICATIONS

Proven retail manager with over thirty years experience successfully leading sales teams, managing production, and marketing disciplines.

An effective communicator with the ability to quickly establish a positive and productive working rapport with management, customers, and co-workers of all backgrounds.

Competent professional attention to detail, capable of the sustained effort necessary to see current project from conception to completion.

Excellent organizer with the proven ability to take charge and accomplish goals and objectives without hesitation.

PROFESSIONAL EXPERIENCE

2016-Present IMA Greenville Gastroenterology Associates Greenville, SC

Surgery and Procedure Scheduler

Responsible for daily management and oversight of the doctor’s surgery schedule. Collaborates with various hospitals’ surgical staff to ensure patient’s procedures are scheduled in a timely fashion. Monitors Doctor’s surgery schedule daily to identify potential problems, and take corrective actions as required ensuring his schedule is full. This maintains focus on any cancelled procedures that must be replaced and preauthorized with insurance providers in order to keep the Doctor and the practice profitable. Frequent contact with patients, suppliers, hospitals, and insurance companies to interpret and address issues.

Maintains focus on customer service as it applies in a physician setting; ensuring the patient is well prepared, knowledgeable, and feels safe and comfortable with the procedures that are scheduled for them.

Works closely with other schedulers as a mentor and helping them to be successful with their physicians.

Continually brings new ideas and streamlined procedures to management to help make the business is as efficient as possible.

Received acknowledgement for my excellent patient care and customer service from management, physicians, and patients

2015-2016 Godshall Professional Recruiting and Staffing Greenville, SC

Medical Office Assistant - Temporary Position

Experience working for Family Practices in Laurens, SC and Greenville, SC. This includes but not limited to phone scheduling, appointment scheduling, checkout, patient check-in, data input, payment posting, and information research for doctors and nurses.

2011-2012 & 2014-2017 BI-LO Grocery Store Simpsonville, SC

Store Floater

Responsibilities included but were not limited to cashier, overnight pricing and advertisement, stocking, and rotating products. Assisted in Floral Design during high demand periods. Helped train new employees.

2010 – 2011 Carmel Café & Wine Bar Tampa, FL

Wine Manager

Established an extensive wine list containing 75 different wines from appropriate countries, Varietals and flavor profiles. Worked closely with distributor partners to create an exceptional relationship. Placed weekly wine orders using par levels. Tracked wine inventory and placement within the restaurant. Created the recipe for the restaurant’s Signature Sangria.

Created Wine/Food pairings and developed marketing agenda for wine dinners, promotions, and tastings. Negotiated with distributors for best prices and then established menu pricing of adult beverages.

Collaborated with Apple to create and execute an educational application for iPad, pairing all our wines with all our foods. Worked closely with managers and partners to develop procedures and manuals for future restaurant openings.

Managed day-to-day operations of all aspects of the restaurant and trained a staff of 28 on wine, techniques for influencing wine sales, and restaurant procedures. Responsible for creating staff sales incentives.

2008 – 2010 Karadeci Group LLC, National Wine Importer/Distributor Tampa, FL

National Account Manager

Collaborated with owners/managers in creation and implementation of marketing concepts, branding, local and national sales. Worked with consultants on brand strategy, created slogans, implemented a launch program for our distributors and was responsible for well over 85% of all company sales. Trained distributors’ salespeople on our marketing concept during site visits. Maintained phone contact with our distributor’s weekly and set appointments to sell our system nationwide.

Spearheaded the sales effort when our company decided to self-distribute in Florida and was directly responsible for all sales in the Tampa Bay area while still maintaining relationships with distributors in 10 different states.

2006 – 2008 Cork & Olive Tampa, FL

Store Management, Corporate Franchise Management & Sales Trainer

Responsible for daily management and oversight of all aspects of wine and olive oil store operations, including hiring staff, inventory, sales, and marketing. Met or exceeded all quotas and expectations of corporate directives. Consistently led all sales personnel in sales activity. Facilitated and directed the opening of seven new stores in six months. Earned three promotions in eighteen months.

Created and managed training program for new franchise establishments to include sales, inventory management and customer relations, coordinated product installations with new customers, service providers, and customer service offices nationwide.

2004 – 2006 Massive Media, Inc. New York, NY

Marketing Manager

Direct responsibility for the management of a promotional campaign for a Fortune 500 communications firm in the Tampa Bay area. Managed a group of six individuals in the daily promotion of events. Met or exceeded all short and long term goals for campaign.

1986 – 2007 Hungry Howie’s Pizza Clearwater, FL

Owner / Manager

Managed and directed pizza startup business with annual sales of $720K per year. Responsible for all facets of business from new sales development to production. Consistently outperformed other company stores in the Tampa/St. Petersburg area with less resources and a smaller staff.

EDUCATION

2014 -2016 Greenville Technical College Greenville, SC

Certified Medical Assistant

2015 Certification in Healthcare CPR Greenville, SC

2011 Greenville Technical College Greenville, SC

Certified Nursing Assistant

1982 - 1985 Largo High School Largo, FL

Diploma

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