Manager Software

Jeff Young

**** ***** ****** ****** ******, Washington 98408

253-***-**** ***************@*****.***

Telecommunications Analyst

Telecommunications Analyst driven to excel in customer oriented environments managing a broad range of projects surrounding the procurement, deployment and maintenance of technical initiatives. Interests include Network Engineering, telecommunications (Avaya, Nortel call pilot/ CS1000), maintain detailed records on telecommunication systems and services, logical and physical network drawings, system maintenance logs, system usage logs, vector flow charts, and telephone number directories, system audits, equipment ownership tagging, reporting and implementing project management standards to improve quality and revenue. The goal is purchasing automated voice and data electronic components, hardware, and or wire and cable from global sourcing, coordinate schedules, track and analyze ensuring adherences to quality standards with a superior focus on enhancing the users experience through documentation, change control, and clear communications.

TECHNICAL SKILLS

PROJECT MANAGEMENT

Agile/SCRUM and /Waterfall methodologies

Project Management Certification University of Washington

SERVERS

Windows 03-08, Exchange 07, IIS 6, ISA, ISS, HP MPE/ix and AS400 3.2-6.1

SOFTWARE

Active Directory, MS Office, Adobe Acrobat, SharePoint, PGP, Visio, VERITAS, Kermit, ODBC, Remedy, Salesforce and X-Ways Forensics

NETWORKING

TCP/IP, DNS, DHCP VPN, Client Access, Reflections, Telephones/ PBX, ISDN, PRI, Cross Connects and Cisco routers, hubs & switches

SECURITY

Auditing, Kerberos, Group Policies, Permissions, System Values and Control File configurations

PROGRAMING

RPG, Query, CLP, SQL, DFU, SEU, PDM and PowerShell

TELEPHONE

Avaya Aura Messaging, System Platform, Communication Manager, System Manager, Session Manager, Session Board Controller, ACD/ IVR, Agent Administration, Call Management System, Call Detail Reporting and Enhanced PSAP reporting,

ACCOMPLISHMENTS

Negotiated pricing discounts on voice and data services for multi-year service agreements

Led efforts to relocate branch offices and the transference of voice and data services

Published Wireless Registration System

Young, J. D. (2002), Wireless Communications. Transfusion, 42(9S), 129S.

WORK EXPERIENCE

Microhealth Nov 2017 to April 2018

Database Administrator: Develops automated systems utilizing Natural Language Processing to deliver comprehensive medical treatment records.

User Stories

Design Sessions

Change Management

Washington State 2011 to Oct 2017

Information Technology Specialist 4: Provides senior level technical support for Automated Voice and Data (AVD) system by directly supporting Washington State’s mission of providing excellent customer service to the public and agency employees, ensuring performance measures are met. Primary responsibilities include routine support and administration of the Telephone systems, Nortel, Avaya, BCM, Patching, Station Configuration, Automated Call Distribution, Voicemail setup and password resets. Works with expert level Information Technology staff and business partners providing senior level trouble-shooting and resolution of all system issues and infrastructure communication opportunities.

System monitoring, troubleshooting and maintenance

Wireless device communication administration

Server infrastructure management

Telephone systems deployment

Voice and data equipment rack mountings and cross connects

Cascade Regional Blood Services 2000 to Sept 2010

Systems Administrator: Manages the Food and Drug Administration’s requirements for the use of mini and microcomputer systems in the processing and manufacturing of pharmaceuticals, eliminating errors and increasing revenue for the organization and its customers. Implements Server upgrades, applies configuration settings, develops security controls, designs network infrastructure, and upgrades contract agreements and quality assurance standards in IBM and Microsoft environments. Accomplishments encompass electronic medical records application deployments, preparing training materials, conducting user training, voice and data services management and implementing cost savings on hardware and software expenses.

Account creation, maintenance and troubleshooting

Firmware upgrades, patching, server installations and decommissioning

Remote access/authentication

Product Service Plans – Creating a comprehensive plan and implementation schedule to ensure stakeholders readiness for the launch and ultimate withdrawal of a product.

Writing / Validating Service Manuals – Crafts Standard Operating Procedures, validation plans and training guides for production releases.

Installation Assistance – Provides expert assistance to peers when planning and completing hardware or software installations of unusually complex systems.

In charge of the implementation and support of multi-service software packages that automate the capture of clinical encounter information and its subsequent retrieval.

Coordinates the deployment of new portions of applications/electronic health record in specified clinical locations.

Assists and manages the implementation, address integration and customization of site parameters of new software products obtained.

Analyzes and evaluates processes related to information flow.

Coordinates and provides support on related software modules to insure smooth operations in areas where package scope overlaps or is integrated with other services’ function.

Consults with staff, and clinical departments in customizing software and altering workflow processes in the daily operations.

Establishes effective relationships with all levels of personnel to support a positive environment for reporting application and/or system deficiencies, suggestions for system improvements and enhanced functionality.

Logs all problems, referring those requiring a higher level of technical support to the appropriate person or team.

Kitsap County 1992 to 2000

An innovative county government using technology to deliver services to the people.

Systems Engineer: Manages multiple mid-range computer systems (AS400 & HP3000s) hardware and software configurations, security and maintenance agreements. (1995-2000)

Guides software planning and design teams

Implements Y2K testing and quality assurance

Provides expert support for network migrations

Leads JDE One World software migration team conversion

Manages Law and Justice, Assessor/ Treasure, and Community Development Databases

Computer Support Technician: Setups and installs microcomputer hardware, software, and peripherals, configure network protocols, install software updates and maintain batch processing schedules. (1992-1995)

EDUCATION

University Of Washington Bachelor of Interdisciplinary Arts and Science

Project Management Certification

Digital Forensics Certification

Organizational Development Certification

Tacoma Community College Associate of Arts and Science

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