Customer Service Human Resources
Resume:
Vanessa Estupinan
**************@*****.***
Human Resources
Coordinate operational planning and execution of Human Resources Management processes related to the recruitment and selection of personnel, administrative process of hiring, well-being and internal communication, in order to have the best talent in the company and to foster a work environment that allows the greatest productivity of employees. Areas of expertise include:
• Benefits and payroll coordination
• Background checks
• Exit interviews
• Team Building
• ADP
• Termination procedures
• New hire on-boarding
• Audit preparation and reporting
Human Resources Generalist
The Professional Group - Miami, FL 2015 – Present
A Company Based in Miami that provides staffing services to clients such as LATAM Airlines and Marriott Hotels among others. As a Human Resources Generalist I am responsible for leading the recruitment, process of incorporation and maintenance of more than 100 employees for a number of corporate clients.
• Oversee the day to day processing of payroll including review of timesheets and computing pay in accordance with FLSA.
• Responsible for monthly validation of the schedules of the personnel assigned to our client, ensuring that they comply effectively with our company policies and the client's objective.
• Responsible for monthly reports in order to detect possible opportunities for improvement, such as identification of new vacancies and control of endowments.
• Responsible for leading the process of evaluating the work environment and creating action plans / goals for management and employees.
• Responsible for making the reports of employee terminations, optimizing 100% the updating of the database of the client portfolio.
• Provide assistance to Recruitment Manager to mass selection processes. Customer Service Representative
Skyworld Air Cargo - Miami, FL 2014 – 2015
Cargo line negotiating with small companies for shipments throughout South America, Asia, and Europe.
• Promptly responded to general inquiries from clients, providers via telephone, mail, e-mail and fax.
• Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
Education
IEBS School, Spain
Master Of Human Resources 3.0 2018 - Present
Pontificia Universidad Javeriana, Colombia
Bachelor Of Business Administration 2008 - 2013
Languages
• Spanish: Native / English: Intermediate
Contact this candidate